Mono is currently experiencing a major incident affecting Mandate creation, which began 1h ago. The vendor's full update timeline is below.
Affected components
Mandate creation
Update timeline
- investigating Jun 11, 2026, 06:00 PM UTC
We are currently experiencing downtime from Providus Bank, which is impacting mandate approval. As a result, mandates are not being approved after users send the N50 activation fee. Please note that this issue is from the bank directly, and we are actively working with the NIBSS team to resolve it. In the meantime, mandate creation for Providus Bank has been temporarily disabled. Debit processing remains unaffected and continues to operate normally. We sincerely apologize for the inconvenience and will provide updates as soon as service is restored.