Mono experienced a critical incident on June 11, 2026 affecting Mandate creation, lasting 45d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2026, 06:00 PM UTC
We are currently experiencing downtime from Providus Bank, which is impacting mandate approval. As a result, mandates are not being approved after users send the N50 activation fee. Please note that this issue is from the bank directly, and we are actively working with the NIBSS team to resolve it. In the meantime, mandate creation for Providus Bank has been temporarily disabled. Debit processing remains unaffected and continues to operate normally. We sincerely apologize for the inconvenience and will provide updates as soon as service is restored.
- resolved Jul 27, 2026, 08:49 AM UTC
This incident has been resolved.