Mono experienced a critical incident on May 19, 2026 affecting Mandate Approval and Mono Sweep, lasting 14d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 04:57 PM UTC
We are currently experiencing a downtime with the e-mandate approval service from our provider. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
- monitoring May 21, 2026, 11:02 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jun 03, 2026, 07:29 AM UTC
We are currently experiencing a downtime with the e-mandate approval service from our provider. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
- resolved Jun 03, 2026, 08:41 AM UTC
This incident has been resolved.