Mono incident

Direct Debit: Mandate Approval Downtime

Critical Ongoing View vendor source →

Mono is currently experiencing a critical incident affecting Mandate Approval and Mono Sweep, which began 1d ago. The vendor's full update timeline is below.

Started
May 19, 2026, 04:57 PM UTC
Resolved
Ongoing
Duration
● 1d 4h
Detected by Pingoru
May 19, 2026, 04:57 PM UTC

Affected components

Mandate ApprovalMono Sweep

Update timeline

  1. investigating May 19, 2026, 04:57 PM UTC

    We are currently experiencing a downtime with the e-mandate approval service from our provider. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.