Mono experienced a notice incident on May 19, 2026 affecting Mandate Approval and Mono Sweep, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Mandate ApprovalMono Sweep
Update timeline
- investigating May 19, 2026, 04:25 PM UTC
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
- investigating May 19, 2026, 04:51 PM UTC
The issue affecting the e-mandate approval service from our provider has now been resolved. Mandate approvals are functioning normally again. We sincerely apologise for the inconvenience caused and appreciate your patience while this was being addressed.
- resolved May 19, 2026, 04:52 PM UTC
This incident has been resolved.