Mono experienced a major incident on May 4, 2026 affecting Mandate Approval, lasting 1d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Mandate Approval
Update timeline
- investigating May 04, 2026, 03:39 PM UTC
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
- monitoring May 05, 2026, 07:44 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved May 06, 2026, 07:46 AM UTC
This incident has been resolved.