Mono experienced a major incident on May 3, 2026 affecting Mandate creation and Mandate Approval, lasting 20h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Mandate creationMandate Approval
Update timeline
- investigating May 03, 2026, 05:51 PM UTC
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- resolved May 04, 2026, 02:48 PM UTC
This incident has been resolved.