Mono incident

Direct Debit: Mandate Creation Downtime

Started
May 03, 2026, 05:51 PM UTC
Resolved
Ongoing
Duration
● 11h 43m
Detected by Pingoru
May 03, 2026, 05:51 PM UTC

Affected components

Mandate creationMandate Approval

Update timeline

  1. investigating May 03, 2026, 05:51 PM UTC

    We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.

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