MJ Platform errors while navigating the site
Timeline · 1 update
- resolved May 13, 2026, 06:38 PM UTC
We identified an issue that caused a brief service interruption. That issue has since been resolved and our systems are fully operational.
MJ Platform Outage History
MJ Platform is up right nowMJ Platform had 30 outages in the last 2 years totaling 1049h 52m of downtime — averaging 1.2 incidents per month.
There were 30 MJ Platform outages since June 11, 2024 totaling 1049h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
Unable to login to MJ Platform
Affected: RetailManufacturingCultivation
Timeline · 4 updates
- investigating Dec 22, 2025, 06:18 PM UTC
We are currently investigating this issue.
- identified Dec 22, 2025, 06:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 22, 2025, 06:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 22, 2025, 06:31 PM UTC
This incident has been resolved.
Unable to log in to MJ Platform
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- investigating Dec 18, 2025, 10:48 PM UTC
We are currently investigating this issue.
- monitoring Dec 18, 2025, 11:04 PM UTC
The system is running stable again. We continue to monitor the system for errors.
- resolved Dec 18, 2025, 11:13 PM UTC
A third party service was down and appears to be resolved. We will continue to monitor the system.
Unable to log in to MJ Platform and slowness around the site
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- investigating Dec 18, 2025, 10:33 PM UTC
We are currently investigating this issue.
- monitoring Dec 18, 2025, 10:37 PM UTC
The system is running stable. We will continue to monitor performance.
- resolved Dec 18, 2025, 10:42 PM UTC
The system is still running stable. We will continue to monitor for further issues.
Unable to login
Affected: RetailManufacturingCultivation
Timeline · 4 updates
- investigating Dec 13, 2025, 12:06 AM UTC
We are currently investigating this issue.
- identified Dec 13, 2025, 12:38 AM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 13, 2025, 12:58 AM UTC
The root issue has been identified. We should have the issue resolved and the system restored in approximately 1 hour.
- resolved Dec 13, 2025, 02:11 AM UTC
We have restored the system and MJ Platform is fully operational.
Reports of problems searching products
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- identified Dec 12, 2025, 08:51 PM UTC
We are increasing resources and monitoring the system
- monitoring Dec 12, 2025, 08:56 PM UTC
Searching functionality has been restored. We will continue to monitor the system.
- resolved Dec 12, 2025, 09:02 PM UTC
The system remains stable, we will continue to monitor.
Delays while navigating MJ Platform and intermittent trouble logging in
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- investigating Dec 05, 2025, 10:40 PM UTC
We are currently investigating this issue.
- monitoring Dec 05, 2025, 11:09 PM UTC
The system is operating stably, but we will continue to monitor.
- resolved Dec 05, 2025, 11:46 PM UTC
This incident has been resolved.
Problems logging in
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- investigating Nov 19, 2025, 04:30 PM UTC
We are currently investigating this issue.
- monitoring Nov 19, 2025, 04:39 PM UTC
The system is now allowing logging in. We will continue to monitor the system for further issues.
- resolved Nov 19, 2025, 05:19 PM UTC
This incident has been resolved.
Unable to Check in Patients
Affected: Retail
Timeline · 3 updates
- investigating Nov 18, 2025, 11:49 PM UTC
We are currently investigating this issue.
- monitoring Nov 18, 2025, 11:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2025, 12:03 AM UTC
This incident has been resolved.
Errors while logging in or using platform
Affected: RetailManufacturingCultivation
Timeline · 2 updates
- investigating Oct 28, 2025, 10:28 PM UTC
We are currently investigating this issue.
- resolved Oct 28, 2025, 10:34 PM UTC
This incident has been resolved.
Unable to search on products page
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- investigating Oct 21, 2025, 07:00 PM UTC
We are currently investigating the reports of not being able to search products on the product page
- monitoring Oct 21, 2025, 08:12 PM UTC
We made some changes and searching products is working correctly now. We will continue to monitor to make sure everything remains stable.
- resolved Oct 21, 2025, 08:33 PM UTC
The system remains stable, we will continue to monitor for any changes.
Reports of Analytics Not Working
Affected: RetailManufacturingCultivation
Timeline · 2 updates
- identified Oct 20, 2025, 04:35 PM UTC
Our Data Warehouse provider’s web hosting company is experiencing server issues. We’ll inform you when it’s operational again.
- resolved Oct 21, 2025, 04:02 PM UTC
Analytics services have been restored.
Plants not loading on the plants listing page
Affected: Cultivation
Timeline · 3 updates
- identified Sep 18, 2025, 07:11 PM UTC
We have identified the cause and are working on a fix
- monitoring Sep 18, 2025, 07:17 PM UTC
The fix has been implemented and plants should be loading now.
- resolved Sep 18, 2025, 07:27 PM UTC
This issue with the plants loading has been resolved.
Patient Registry Issues
Affected: RetailManufacturingCultivation
Timeline · 5 updates
- identified Jun 27, 2025, 03:00 PM UTC
We are aware of ongoing disruptions affecting MJ Freeway operations, linked to technical issues within the Patient Registry. The Patient Registry is now owned and operated by a different provider. We are collaborating closely with the new Patient Registry team to identify the root cause and expedite resolution. We understand the impact this has on your operations and will continuously update you with developments as soon as additional information becomes available. Thank you for your patience and understanding as we work diligently to restore full service functionality. For urgent concerns or questions, please contact our support team.
- identified Jun 27, 2025, 03:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 27, 2025, 05:17 PM UTC
The patient registry system appears to be coming back online. We will continue to monitor the situation.
- monitoring Jun 27, 2025, 05:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 30, 2025, 06:03 PM UTC
This incident has been resolved.
Problems Checking in Patients and Completing Sales in PA
Affected: Retail
Timeline · 7 updates
- investigating May 30, 2025, 07:13 PM UTC
We Are investigating the reports
- identified May 30, 2025, 07:17 PM UTC
The patient registry is down. We are working with the state registry provider for resolution
- identified May 30, 2025, 07:19 PM UTC
We are continuing to work on a fix for this issue.
- identified May 30, 2025, 07:20 PM UTC
We are continuing to work on a fix for this issue.
- identified May 30, 2025, 08:06 PM UTC
We are still working with the State Registry provider.
- identified May 30, 2025, 08:33 PM UTC
We are continuing to work with the Registry provider. Not all transactions seem to be affected.
- resolved May 30, 2025, 10:14 PM UTC
The Patient Registry is working properly now.
Reports of expired Certificates for QZ Tray
Affected: RetailManufacturingCultivation
Timeline · 4 updates
- investigating May 08, 2025, 09:28 PM UTC
We are currently looking into these reports
- investigating May 08, 2025, 09:44 PM UTC
We currently investigating an issue with QZ Tray that is preventing printing of receipts and labels
- identified May 08, 2025, 11:36 PM UTC
We have found the cause and are working towards implementing the fix.
- resolved May 09, 2025, 03:26 PM UTC
QZ Tray is working properly now.
Reports of Errors while logging in and navigating the site
Affected: RetailManufacturingCultivation
Timeline · 5 updates
- investigating Apr 10, 2025, 05:16 PM UTC
We are investigating these reports
- monitoring Apr 10, 2025, 05:25 PM UTC
The system is responding properly, we will continue monitoring for further issues
- investigating Apr 11, 2025, 06:01 PM UTC
We investigating reports of errors and general site instability
- investigating Apr 11, 2025, 06:13 PM UTC
The system is running stable now, we will continue to monitor for any issues while we continue troubleshooting a coupon fetch issue
- resolved Apr 11, 2025, 07:57 PM UTC
The system is running stable and coupon fetching is working. We will continue to monitor for further issues.
Reports of being unable to log in
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- investigating Mar 11, 2025, 03:58 PM UTC
We are currently investigating errors while trying to log in
- monitoring Mar 11, 2025, 04:25 PM UTC
The system appears to be operating correctly and allowing users to log in, but we are still monitoring
- resolved Mar 11, 2025, 09:00 PM UTC
This system is running stable.
Reports of errors while trying to log in
Affected: RetailManufacturingCultivation
Timeline · 4 updates
- investigating Mar 11, 2025, 03:22 PM UTC
We are currently investigating this issue.
- investigating Mar 11, 2025, 03:24 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 11, 2025, 03:36 PM UTC
The system appears to be working as expected, we will continue to monitor for errors
- resolved Mar 11, 2025, 03:51 PM UTC
The errors have subsided, and the system is operational. We will continue to monitor for any further errors.
PA Registry Service Provider errors when checking in patients
Affected: Retail
Timeline · 2 updates
- identified Feb 28, 2025, 04:39 PM UTC
We have a high priority ticket created with the Registry Service Provider for the state of Pennsylvania. We will continue to post updates as we get more information.
- resolved Feb 28, 2025, 07:02 PM UTC
The Registry Service in Pennsylvania should be working properly now.
Reports of errors and issues logging in.
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- investigating Jan 31, 2025, 03:28 PM UTC
We are currently investigating reports of errors and problems logging in.
- monitoring Jan 31, 2025, 03:44 PM UTC
The system appears to be functioning normally. We are currently monitoring for any potential errors.
- resolved Jan 31, 2025, 04:01 PM UTC
The system is running normally, we will still continue to monitor for any further issues.
Reports of slowness
Affected: RetailManufacturingCultivation
Timeline · 2 updates
- investigating Jan 29, 2025, 06:49 PM UTC
We have reports of slowness and we are looking into it now
- resolved Jan 29, 2025, 07:10 PM UTC
MJ Platform should be running at normal speed now. We will continue to monitor for any further issues.
Reports of errors while navigating the site
Affected: RetailManufacturingCultivation
Timeline · 3 updates
- investigating Jan 03, 2025, 12:37 AM UTC
We are currently investigating this issue.
- monitoring Jan 03, 2025, 12:46 AM UTC
The system is stable. We are monitoring the system for any further issues
- resolved Jan 03, 2025, 12:55 AM UTC
This incident has been resolved.
Reports of degraded performance
Affected: RetailManufacturingCultivation
Timeline · 9 updates
Reports of system slowness
Affected: RetailManufacturingCultivation
Timeline · 2 updates
- investigating Sep 27, 2024, 11:47 PM UTC
We are currently investigating this issue.
- resolved Sep 27, 2024, 11:51 PM UTC
There appeared to be a momentary network issue that has cleared up. We will continue to monitor.