MJ Platform incident

Unable to Check in Patients

Major Resolved View vendor source →

MJ Platform experienced a major incident on November 18, 2025 affecting Retail, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:49 PM UTC
Resolved
Nov 19, 2025, 12:03 AM UTC
Duration
13m
Detected by Pingoru
Nov 18, 2025, 11:49 PM UTC

Affected components

Retail

Update timeline

  1. investigating Nov 18, 2025, 11:49 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 18, 2025, 11:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 19, 2025, 12:03 AM UTC

    This incident has been resolved.