MJ Platform incident

Problems Checking in Patients and Completing Sales in PA

Minor Resolved View vendor source →

MJ Platform experienced a minor incident on May 30, 2025 affecting Retail, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
May 30, 2025, 07:13 PM UTC
Resolved
May 30, 2025, 10:14 PM UTC
Duration
3h
Detected by Pingoru
May 30, 2025, 07:13 PM UTC

Affected components

Retail

Update timeline

  1. investigating May 30, 2025, 07:13 PM UTC

    We Are investigating the reports

  2. identified May 30, 2025, 07:17 PM UTC

    The patient registry is down. We are working with the state registry provider for resolution

  3. identified May 30, 2025, 07:19 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 30, 2025, 07:20 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified May 30, 2025, 08:06 PM UTC

    We are still working with the State Registry provider.

  6. identified May 30, 2025, 08:33 PM UTC

    We are continuing to work with the Registry provider. Not all transactions seem to be affected.

  7. resolved May 30, 2025, 10:14 PM UTC

    The Patient Registry is working properly now.