MJ Platform experienced a major incident on June 27, 2025 affecting Retail and Manufacturing and 1 more component, lasting 33d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 27, 2025, 03:00 PM UTC
We are aware of ongoing disruptions affecting MJ Freeway operations, linked to technical issues within the Patient Registry. The Patient Registry is now owned and operated by a different provider. We are collaborating closely with the new Patient Registry team to identify the root cause and expedite resolution. We understand the impact this has on your operations and will continuously update you with developments as soon as additional information becomes available. Thank you for your patience and understanding as we work diligently to restore full service functionality. For urgent concerns or questions, please contact our support team.
- identified Jun 27, 2025, 03:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 27, 2025, 05:17 PM UTC
The patient registry system appears to be coming back online. We will continue to monitor the situation.
- monitoring Jun 27, 2025, 05:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 30, 2025, 06:03 PM UTC
This incident has been resolved.