MIT IS&T Outage History

We are aware of a nationwide security incident involving Canvas and are actively monitoring updates from Instructure while assessing any potential impact to our environment. This incident originates with the vendor and is affecting multiple institutions; it is not the result of an issue within our local systems. Canvas remains available and operational for users. We are continuing to review information from the vendor and will share updates as more details become available, including any recommended actions or guidance.

Due to a nationwide security incident involving Canvas that is affecting multiple institutions, Canvas is currently unavailable. The issue originates with the vendor and is not the result of an issue within MIT’s local systems. We are actively monitoring updates and will share additional information as it becomes available.

Partial System Outage

IS&T is currently investigating reports of degraded network performance affecting AFS on Athena and Moira, including the web-based Moira interface. Users may experience slower response times, intermittent delays, or client timeouts. We will provide updates as more information becomes available.

Connectivity between MITnet and Haystack (Buildings OC21, OC24, OC25, OC26) is currently down due to fiber/optical circuit issues. IS&T has engaged MIT-LL to further investigate optical network.

Connectivity to the building networks (Wi-Fi, VoIP, Internet) is restored, but full recovery of all Haystack circuits is still in progress.

Some users may experience problems accessing Microsoft 365 services that require multi-factor authentication. We are investigating and will provide updates as more information becomes available. https://x.com/MSFT365Status

Authentication issues with Duo are currently affecting access to Microsoft services such as Outlook. Users may be unable to sign in. Status updates: https://status.duo.com/

The network is down in several FSILG locations. This is due to a cut fiber optic cable in Boston. The fiber vendor is currently working on restoring the circuits. At this time we do not have an ETA on the repair but IS&T will continue to monitor and update as the situation progresses. Affected Houses ET - ZBT - PIKA - CP - XF - PKT - DTD - PLP - ND

We are receiving widespread complaints across campus regarding slow wireless connections. IS&T is investigating and we will provide updates as available.

IS&T is investigating a cloud hosting outage that is affecting our production server environments. Examples of sites that are affected (student.mit.edu, atlas.mit.edu, rolesapp.mit.edu, ist.mit.edu). As we receive more information on recovery, we will update this incident with appropriate information.

Microsoft is reporting a degradation in some M365 services, including Exchange Online, Microsoft Purview, and Microsoft Defender. Microsoft will publish updates to X at https://x.com/MSFT365Status/status/2014422298506285161?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Etweet.

We are currently experiencing unplanned downtime affecting SAP services. The following systems are impacted: SAPGUI, Atlas, SAP Mobile (Facilities), and NetWeaver. IS&T and SAP are actively investigating and working to restore service.

IS&T has received reports of intermittent network connectivity issues which are affecting access to some services. We're currently investigating and will post an update once we have more information.

IS&T is investigating an issue with the IS&T Knowledge Base at https://kb.mit.edu. We will provide updates as the service is restored.

IS&T has identified an issue with Touchstone authentication impacting Global Protect, Atlas, Alumni as well as other services.

The eShip@Global system is currently down due to an unforeseen technical issue. The vendor is working to get the eShip system back up as soon as possible. If your shipment is urgent and you need to ship outside of eShip, please still consult with Export Control ([email protected]) for all international shipments and Environmental, Health and Safety (EHS) department ([email protected]) for all research material shipments.

Intermittent issues are occurring with logins through the SAP Concur website and SAP Concur mobile app. Affected users may receive an error when attempting to log in. The Concur Incident Response Team (IRT) is currently investigating and will provide an update. Current operating status can be found on open.concur.com.

This is a notification that Balances data in the Data Warehouse is in the process of refreshing with the new FYE periods, but it is taking longer than usual to load. FYE processing was performed yesterday, however the refresh of the new fiscal year and closing periods has not completed. IS&T is investigating further to determine when this will be complete.

IS&T staff are currently investigating an issue with the Spectrum Protect (TSM) server oc11-bk-ent-1.

We are continuing to investigate this issue.

Following the completion of the ServiceNow Yokohama upgrade, we have identified an issue with the live chat feature in the Atlas mobile app. Users are currently unable to connect with Service Desk agents via live chat. Our team is actively investigating and working to resolve this as quickly as possible. All other ServiceNow functions remain operational. We will provide further updates as more information becomes available. If you need assistance, please submit a support ticket via email at [email protected] or telephone at 617-253-1101.

An AWS hypervisor failure is currently disrupting the cognos service at reports.mit.edu. We currently do not have an ETA for when service will be restored. Thank you for your patience.

Zoom is experiencing service outages impacting areas including phone, video conferencing, and workspace. Zoom is aware of this outage and is working to restore services. Further updates on the service outage can be found at https://status.zoom.us. IS&T will communicate any service status change as soon as we have more information.

IS&T has received reports of degraded network performance affecting multiple MIT services, including websites, servers, and apps. We are currently investigating and will provide updates as soon as possible.