MIT IS&T experienced a major incident on October 20, 2025 affecting General and Canvas, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 12:42 PM UTC
Early this morning around 3:15am EST, a major AWS outage affected many global services, including several used by MIT such as Canvas, Slack, Zoom and the MIT Atlas app. AWS services are now largely restored as of 5:20am EST, systems are operating normally again. IS&T will continue to monitor the situation.
- monitoring Oct 20, 2025, 04:20 PM UTC
We're aware that several services continue to be affected by the recent Amazon Web Services (AWS) outage. Impacted services include Canvas, Panopto, Zoom, and Qualtrics. For current status updates, visit: - Amazon Web Services (AWS): https://health.aws.amazon.com/health/status - Canvas: https://status.instructure.com/incidents/rvd23ht9ht9k - Panopto Status: https://status.io/pages/57c1fd57097aa14d7f0021cd - Zoom Status: https://www.zoomstatus.com - Qualtrics Status: https://status.qualtrics.com IS&T continues to monitor the situation and will share updates as they become available.
- monitoring Oct 20, 2025, 04:20 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 04:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 02:50 PM UTC
This incident has been resolved.