MIT IS&T incident

ServiceNow Upgrade – Post-Upgrade Issue: Atlas App Live Chat Unavailable

MIT IS&T experienced a notice incident on June 21, 2025 affecting General, lasting 1d 14h. The incident has been resolved; the full update timeline is below.

Started: Jun 21, 2025, 08:49 PM UTC
Resolved: Jun 23, 2025, 11:33 AM UTC
Duration: 1d 14h
Detected by Pingoru: Jun 21, 2025, 08:49 PM UTC

Affected components

General

Update timeline

investigating Jun 21, 2025, 08:49 PM UTC

Following the completion of the ServiceNow Yokohama upgrade, we have identified an issue with the live chat feature in the Atlas mobile app. Users are currently unable to connect with Service Desk agents via live chat. Our team is actively investigating and working to resolve this as quickly as possible. All other ServiceNow functions remain operational. We will provide further updates as more information becomes available. If you need assistance, please submit a support ticket via email at [email protected] or telephone at 617-253-1101.
resolved Jun 23, 2025, 11:33 AM UTC

This incident has been resolved.