MIT IS&T Outage History
MIT IS&T is up right nowPingoru has recorded 46 incidents for MIT IS&T: 22 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 336 of 720 (47%) |
| May 2026 | 2 | 224 of 744 (30%) |
| June 2026 | 2 | 52 of 720 (7%) |
| July 2026 | 2 | 380 of 744 (51%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 339 of 720 (47%) |
| October 2026 | 1 | 19 of 588 (3%) |
Incidents, newest first
Minor July 7, 2025 Concur Login Issues 19h 30m Administrative Services
Started Jul 07, 2025, 04:38 PM UTC· resolved Jul 08, 2025, 12:09 PM UTC
- investigating Jul 07, 2025, 04:38 PM UTC
Intermittent issues are occurring with logins through the SAP Concur website and SAP Concur mobile app. Affected users may receive an error when attempting to log in. The Concur Incident Response Team (IRT) is currently investigating and will provide an update. Current operating status can be found on open.concur.com.
- resolved Jul 08, 2025, 12:09 PM UTC
The IRT have verified that service performance is stable.
Major July 2, 2025 Data Warehouse – Status of Balances Data 19d Administrative Services
Started Jul 02, 2025, 06:23 PM UTC· resolved Jul 21, 2025, 06:33 PM UTC
- investigating Jul 02, 2025, 06:23 PM UTC
This is a notification that Balances data in the Data Warehouse is in the process of refreshing with the new FYE periods, but it is taking longer than usual to load. FYE processing was performed yesterday, however the refresh of the new fiscal year and closing periods has not completed. IS&T is investigating further to determine when this will be complete.
- identified Jul 03, 2025, 12:46 PM UTC
The data warehouse balances data has been successfully processed and is now available.
- monitoring Jul 03, 2025, 01:33 PM UTC
We are continuing to monitor the processing and expect business as usual.
- resolved Jul 21, 2025, 06:33 PM UTC
This incident has been resolved.
Minor July 2, 2025 Spectrum Protect (TSM) server oc11-bk-ent-1 5d Administrative Services
Started Jul 02, 2025, 01:47 PM UTC· resolved Jul 07, 2025, 01:59 PM UTC
- investigating Jul 02, 2025, 01:47 PM UTC
IS&T staff are currently investigating an issue with the Spectrum Protect (TSM) server oc11-bk-ent-1.
- investigating Jul 02, 2025, 01:48 PM UTC
We are continuing to investigate this issue.
- identified Jul 02, 2025, 02:03 PM UTC
IS&T staff have identified the problem with oc11-bk-ent-1, and are working on implementing a solution, but that will take some time. Right now new connections to oc11-bk-ent-1 are disabled, and most existing connections were killed. All data that was already backed up remains intact on the server, and wil lbe accessible once this problem has been resolved. We will post another update at around 1pm
- identified Jul 02, 2025, 04:57 PM UTC
We are continuing to work on the problem, and hope to make the server available again by 6pm today.
- monitoring Jul 02, 2025, 10:07 PM UTC
This server is again available for backups and restores, though we are continuing to monitor it.
- resolved Jul 07, 2025, 01:59 PM UTC
This incident has been resolved.
Notice June 21, 2025 ServiceNow Upgrade – Post-Upgrade Issue: Atlas App Live Chat Unavailable 1d 14h General
Started Jun 21, 2025, 08:49 PM UTC· resolved Jun 23, 2025, 11:33 AM UTC
- investigating Jun 21, 2025, 08:49 PM UTC
Following the completion of the ServiceNow Yokohama upgrade, we have identified an issue with the live chat feature in the Atlas mobile app. Users are currently unable to connect with Service Desk agents via live chat. Our team is actively investigating and working to resolve this as quickly as possible. All other ServiceNow functions remain operational. We will provide further updates as more information becomes available. If you need assistance, please submit a support ticket via email at [email protected] or telephone at 617-253-1101.
- resolved Jun 23, 2025, 11:33 AM UTC
This incident has been resolved.
Notice May 31, 2025 reports.mit.edu (cognos services) currently down 4d 21h General, Administrative Services
Started May 31, 2025, 03:15 PM UTC· resolved Jun 05, 2025, 12:20 PM UTC
- investigating May 31, 2025, 03:15 PM UTC
An AWS hypervisor failure is currently disrupting the cognos service at reports.mit.edu. We currently do not have an ETA for when service will be restored. Thank you for your patience.
- monitoring May 31, 2025, 07:38 PM UTC
The service at reports.mit.edu should be available again for all users. Thank you again for your patience.
- resolved Jun 05, 2025, 12:20 PM UTC
This incident has been resolved.
Minor April 16, 2025 Zoom Service Outages 5h 42m Zoom Zoom Meetings, Zoom Zoom Video Webinars, Zoom Meeting Telephony Services, Telephones and 6 more
Started Apr 16, 2025, 07:33 PM UTC· resolved Apr 17, 2025, 01:16 AM UTC
- investigating Apr 16, 2025, 07:33 PM UTC
Zoom is experiencing service outages impacting areas including phone, video conferencing, and workspace. Zoom is aware of this outage and is working to restore services. Further updates on the service outage can be found at https://status.zoom.us. IS&T will communicate any service status change as soon as we have more information.
- monitoring Apr 16, 2025, 09:04 PM UTC
Zoom has restored most services. IS&T is continuing to monitor the situation.
- resolved Apr 17, 2025, 01:16 AM UTC
This incident has been resolved.
Minor March 18, 2025 Investigating Network Outages 6h 47m Network
Started Mar 18, 2025, 07:09 PM UTC· resolved Mar 19, 2025, 01:57 AM UTC
- investigating Mar 18, 2025, 07:09 PM UTC
IS&T has received reports of degraded network performance affecting multiple MIT services, including websites, servers, and apps. We are currently investigating and will provide updates as soon as possible.
- resolved Mar 19, 2025, 01:57 AM UTC
This incident has been resolved.
Notice March 10, 2025 Warehouse Data Access Unavailable 6h 35m General
Started Mar 10, 2025, 03:46 PM UTC· resolved Mar 10, 2025, 10:22 PM UTC
- monitoring Mar 10, 2025, 03:46 PM UTC
During a planned maintenance window in the Warehouse to support Daylight Savings Time, we experienced an issue with the SAP scheduler, which impacted authorization data. The data in the warehouse is stable, but user access to the data is unavailable at this time. We are working with SAP to correct this issue and re-run authorizations, and we are working to make the data available this afternoon. Please direct any questions about this incident to [email protected].
- monitoring Mar 10, 2025, 09:03 PM UTC
As of 5:00 p.m., all warehouse data access, with the exception of Edacca access, has been restored to users. Edacca access is currently being restored and will be available soon. Please continue to direct any questions to [email protected].
- resolved Mar 10, 2025, 10:22 PM UTC
All data warehouse access has been restored. This incident is now resolved.
Notice March 1, 2025 Microsoft 365 and Outlook login issues 1d 16h Email
Started Mar 01, 2025, 09:44 PM UTC· resolved Mar 03, 2025, 02:21 PM UTC
- investigating Mar 01, 2025, 09:44 PM UTC
Microsoft 365 and Outlook services are currently down and inaccessible. Email is inaccessible because of this service disruption. This also affects other M365 services like Teams and Sharepoint. Microsoft is investigating an issue in which users may be unable to access Outlook features and services. Live updates from Microsoft can be found at https://x.com/MSFT365Status. We'll update the MIT community as we receive additional information.
- identified Mar 01, 2025, 10:17 PM UTC
Microsoft has identified a recent code change to a portion of their M365 service infrastructure that they suspect is causing the login issue. They have also reverted the code change, and are monitoring service health telemetry to confirm if the reversion is returning service to expected functionality. Outlook access has appeared to have been restored. IS&T is monitoring Microsoft status to confirm when M365 service is fully restored.
- monitoring Mar 01, 2025, 11:26 PM UTC
Microsoft has indicated that a majority of impacted services are recovering following their change. IS&T will keep monitoring until impact has been resolved for all Microsoft services.
- resolved Mar 03, 2025, 02:21 PM UTC
This incident has been resolved by Microsoft.
Major February 27, 2025 MIT call centers unavailable 7h 12m Telephones
Started Feb 27, 2025, 03:26 PM UTC· resolved Feb 27, 2025, 10:39 PM UTC
- investigating Feb 27, 2025, 03:26 PM UTC
All MIT call centers routing through Zoom are currently unavailable. IS&T is working with Zoom to restore service as soon as possible. Calls made to the following departments may fail: MIT Health Admissions Atlas Service Center Benefits Payroll Student Financial Services Teachremote Support
- monitoring Feb 27, 2025, 03:51 PM UTC
Service has been restored to all impacted call centers. IS&T will continue to monitor the situation.
- resolved Feb 27, 2025, 10:39 PM UTC
This incident has been resolved.
Minor February 26, 2025 Slack Connectivity, API Issues 1d 22h Slack Login/SSO, Slack Connections, Slack Messaging, Slack Apps/Integrations and 1 more
Started Feb 26, 2025, 06:16 PM UTC· resolved Feb 28, 2025, 04:27 PM UTC
- investigating Feb 26, 2025, 06:16 PM UTC
Slack is experiencing widespread connectivity, app, and API issues. Users may experience problems with Slack log-ins, load times, and other API-related features such as messaging, workflows, and threads. Slack is aware of the issue and is working to resolve: https://slack-status.com/
- monitoring Feb 27, 2025, 01:46 PM UTC
Most issues related to Slack APIs and Workflows should now be resolved; however, Slack continues to monitor issues with mentions and replaying older events: https://slack-status.com/
- resolved Feb 28, 2025, 04:27 PM UTC
This incident has been resolved.
Notice January 31, 2025 ServiceNow Ticket Generation 2d 10h General
Started Jan 31, 2025, 03:05 PM UTC· resolved Feb 03, 2025, 01:32 AM UTC
- monitoring Jan 31, 2025, 03:05 PM UTC
Emails sent to teams using ServiceNow ticketing queues on Thursday, January 30, between 7:30 p.m. and 9:55 a.m. Friday, January 31 EST, were not generating tickets as expected. Ticket generation for newly received emails has been restored. Any emails sent during the outage window (that did not generate ServiceNow tickets) are being reprocessed to generate their respective ServiceNow tickets. IS&T is continuing to monitor the situation.
- resolved Feb 03, 2025, 01:32 AM UTC
This incident has been resolved.
Notice January 21, 2025 MIT Wikis Service 3h 39m
Started Jan 21, 2025, 02:56 PM UTC· resolved Jan 21, 2025, 06:36 PM UTC
- identified Jan 21, 2025, 02:56 PM UTC
IS&T has identified a load issue on MIT Wikis service (https://wikis.mit.edu) and is applying changes to address it.
- monitoring Jan 21, 2025, 03:25 PM UTC
A fix has been implemented and IS&T is monitoring the service.
- resolved Jan 21, 2025, 06:36 PM UTC
This incident has been resolved.