Mews incident
Delays sending availability and rate updates to Booking.com
Mews experienced a minor incident on August 23, 2026 affecting Mews Marketplace, lasting 5h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 23, 2026, 04:24 AM UTC
Updates to availability, rates and restrictions sent from Mews to Booking.com began to be delayed. We traced the cause to slow and failing responses from Booking.com's rates and availability service, and we have contacted Booking.com. Properties with a Booking.com connection may see recent changes take longer than usual to appear.
- monitoring Aug 23, 2026, 06:19 AM UTC
The queue is clearing slowly, but updates are still being sent with some delay. We’re monitoring the system closely and keeping an eye on the processing times.
- monitoring Aug 23, 2026, 07:53 AM UTC
Booking.com's rates and availability service has recovered and delivery of pending updates is now progressing quickly. We expect all outstanding availability, rate and restriction updates to be delivered within the hour. Availability and rates on Booking.com will then match Mews. We are monitoring the connection.
- resolved Aug 23, 2026, 10:05 AM UTC
Booking.com's rates and availability service has recovered and updates are being delivered normally. Waiting updates are still being processed and will be delivered over the next few hours.