Mews incident

Delays in accounting ledgers and trial balance updates

Resolved after 10 hours 20 minutes, affecting Mews Operations, on October 19, 2026.

resolved Oct 19, 2026, 07:31 PM UTC

This issue is resolved. All accounting ledger data has been processed, and accounting ledgers are now up to date for all properties. All pending trial balances have been generated, and new ones are being generated without delay. No data was lost. We apologise for the inconvenience and thank you for your patience.

Started
Oct 19, 2026, 09:10 AM UTC
Resolved
Oct 19, 2026, 07:31 PM UTC
Duration
10h 20m
Detected by Pingoru
Oct 19, 2026, 09:10 AM UTC

Affected components

Mews Operations

Update timeline

  1. identified Oct 19, 2026, 09:10 AM UTC

    We’re aware that accounting ledger data is being processed with a delay. Because of this, accounting ledgers may not show the latest transactions, and generated trial balances may take longer than usual to produce. No data has been lost. All pending transactions will appear in the ledgers once processing catches up. Our team is working on a fix, and we’ll post another update as soon as we have more information. We apologise for the inconvenience.

  2. resolved Oct 19, 2026, 07:31 PM UTC

    This issue is resolved. All accounting ledger data has been processed, and accounting ledgers are now up to date for all properties. All pending trial balances have been generated, and new ones are being generated without delay. No data was lost. We apologise for the inconvenience and thank you for your patience.

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