Mews experienced a major incident on October 18, 2026 affecting Mews Operations, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 18, 2026, 03:23 AM UTC
The Mews team identified an issue with the chekcing flow in selected properties and we are working on a resolution. Further updates will follow as we make progress.
- resolved Oct 18, 2026, 04:39 AM UTC
This issue is now resolved, some properties saw slow responses and errors in Mews when checking in guests or making changes to reservations. This included changing dates, adding products, cancelling and locking reservations. Some actions took around 30 seconds and then failed. Viewing reservations and checking out guests were not affected. We are sorry for the disruption to your front desk. We’re reviewing what happened so we can catch this kind of issue sooner in future.