Mews incident
Delays sending availability and rate updates to Booking.com
Resolved after 4 hours 26 minutes, affecting Mews Marketplace, on August 22, 2026.
Booking.com's rates and availability service has recovered and updates are being delivered normally. Waiting updates are still being processed and will be delivered over the next few hours.
Affected components
Update timeline
- identified Aug 22, 2026, 05:18 PM UTC
Updates to availability, rates and restrictions sent from Mews to Booking.com began to be delayed at 14:00 CEST today. We traced the cause to slow and failing responses from Booking.com's rates and availability service, and we have contacted Booking.com. Properties with a Booking.com connection may see recent changes take longer than usual to appear.
- monitoring Aug 22, 2026, 06:27 PM UTC
The queue is clearing slowly, but updates are still being sent with some delay. We’re monitoring the system closely and keeping an eye on the processing times.
- monitoring Aug 22, 2026, 07:41 PM UTC
We are still monitoring the pending queue items, but updates are still being sent with some delay. We’re monitoring the system closely and keeping an eye on the processing times.
- monitoring Aug 22, 2026, 08:36 PM UTC
Booking.com's rates and availability service has recovered and delivery of pending updates is now progressing quickly. We expect all outstanding availability, rate and restriction updates to be delivered within the hour. Availability and rates on Booking.com will then match Mews. We are monitoring the connection.
- resolved Aug 22, 2026, 09:45 PM UTC
Booking.com's rates and availability service has recovered and updates are being delivered normally. Waiting updates are still being processed and will be delivered over the next few hours.
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