Digital keys not working due to outage on 3rd party end (Assa Abloy)

Update timeline

1. investigating Jun 11, 2026, 08:18 AM UTC

   Our observability tools have detected errors indicating a potential outage with a third-party provider (Assa Abloy/Vostio API), which may impact digital key creation and management for Mews customers and their guests. We are currently investigating the issue and have contacted the third party and will provide an update soon.

2. monitoring Jun 11, 2026, 08:32 AM UTC

   Technical contacts at Assa Abloy have confirmed an issue on their end, which was resolved at 10:10 AM CEST. We are continuing to monitor systems on the Mews side, but the issue should now be fully resolved.

3. resolved Jun 11, 2026, 08:53 AM UTC

   Technical contacts at Assa Abloy have confirmed an issue on their side, which has now been resolved. Mews observability monitoring no longer indicates any ongoing problems. Support for both digital and physical key creation via Mews has been fully restored.

4. postmortem Jun 30, 2026, 08:24 AM UTC

   **Problem** On 2026-06-11 at about 9am BST, a technical issue on our third-party partner Assa Abloy's \(Vostio\) side caused their API to become temporarily unavailable. This impacted digital key services for some Mews customers and their guests, meaning some key creation and key management operations may have failed during the outage window. **Action** Our team detected the issue through internal monitoring tools and immediately began investigating. We contacted Assa Abloy's technical team, who confirmed the issue was on their side. While waiting for their resolution, we monitored our systems and published a status update to keep customers informed. Assa Abloy deployed a fix at approx 9.10am BST, and we continued monitoring to confirm that services had returned to normal. The incident was fully resolved on 9:38am BST. **Causes** A technical issue occurred within Assa Abloy's infrastructure that affected their Vostio API. Since Mews relies on this API for digital key operations, the outage caused some key cutting requests to fail and prevented some reservation updates from being processed on the Vostio side. Assa Abloy has indicated they will publish a root cause analysis with further details. **Solutions** Assa Abloy's R&D team identified and deployed a fix for the underlying issue. On the Mews side, we are taking steps to improve our response to similar third-party outages in the future, including enhancing our monitoring to detect these failures faster and working with Assa Abloy to improve our visibility into the status of their services.