Mews incident

Digital keys not working due to outage on 3rd party end (Assa Abloy)

Minor Resolved View vendor source →

Mews experienced a minor incident on June 11, 2026 affecting Mews Guest Experience, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2026, 08:18 AM UTC
Resolved
Jun 11, 2026, 08:53 AM UTC
Duration
35m
Detected by Pingoru
Jun 11, 2026, 08:18 AM UTC

Affected components

Mews Guest Experience

Update timeline

  1. investigating Jun 11, 2026, 08:18 AM UTC

    Our observability tools have detected errors indicating a potential outage with a third-party provider (Assa Abloy/Vostio API), which may impact digital key creation and management for Mews customers and their guests. We are currently investigating the issue and have contacted the third party and will provide an update soon.

  2. monitoring Jun 11, 2026, 08:32 AM UTC

    Technical contacts at Assa Abloy have confirmed an issue on their end, which was resolved at 10:10 AM CEST. We are continuing to monitor systems on the Mews side, but the issue should now be fully resolved.

  3. resolved Jun 11, 2026, 08:53 AM UTC

    Technical contacts at Assa Abloy have confirmed an issue on their side, which has now been resolved. Mews observability monitoring no longer indicates any ongoing problems. Support for both digital and physical key creation via Mews has been fully restored.