Resolved after 34 minutes, affecting Mews Guest Experience, on June 3, 2026.
### Problem On June 3rd at 00:00 UTC, the Mews Guest Portal homepage became unresponsive for guests. Guests who attempted to access the Guest Portal homepage — for example after completing Online Check-in or via an email link — were unable to load the page. Other Guest Portal functions, including Online Check-in itself, continued to operate normally. The main impact was that guests could not view their stay dashboard or download digital keys from the homepage. The issue persisted until June 3rd 15:50 UTC, when a fix was deployed and the Guest Portal homepage was fully restored. ### Action Once the issue was reported, the Mews engineering team immediately began investigating. Within minutes, the team identified the source of the problem and deployed a fix. The Guest Portal homepage was fully restored, and the team monitored the system for an additional 30 minutes to confirm stability before marking the incident as resolved. A status page update was published to keep customers informed throughout the process. ### Causes The issue was caused by a service configuration mismatch during a routine deployment. This mismatch caused errors when loading the Guest Portal homepage, resulting in the page becoming unresponsive. Importantly, the underlying check-in functionality was not affected — guests were still able to complete Online Check-in during this period. ### Solutions The immediate fix was a service deployment that corrected the mismatch and restored normal functionality. Going forward, Mews is reviewing its deployment and monitoring processes to prevent similar mismatches from occurring and to ensure faster detection of issues like this in the future.
Affected components
Update timeline
- investigating Jun 03, 2026, 03:43 PM UTC
We are currently investigating reports of an issue affecting Mews Guest Portal. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
- monitoring Jun 03, 2026, 03:53 PM UTC
We've identified the issue and deployed a fix. Please refresh the page to restore the functionality.
- resolved Jun 03, 2026, 04:18 PM UTC
The issue is now fully resolved. Mews Guest Portal is now operating as expected.
- postmortem Jun 15, 2026, 11:44 AM UTC
### Problem On June 3rd at 00:00 UTC, the Mews Guest Portal homepage became unresponsive for guests. Guests who attempted to access the Guest Portal homepage — for example after completing Online Check-in or via an email link — were unable to load the page. Other Guest Portal functions, including Online Check-in itself, continued to operate normally. The main impact was that guests could not view their stay dashboard or download digital keys from the homepage. The issue persisted until June 3rd 15:50 UTC, when a fix was deployed and the Guest Portal homepage was fully restored. ### Action Once the issue was reported, the Mews engineering team immediately began investigating. Within minutes, the team identified the source of the problem and deployed a fix. The Guest Portal homepage was fully restored, and the team monitored the system for an additional 30 minutes to confirm stability before marking the incident as resolved. A status page update was published to keep customers informed throughout the process. ### Causes The issue was caused by a service configuration mismatch during a routine deployment. This mismatch caused errors when loading the Guest Portal homepage, resulting in the page becoming unresponsive. Importantly, the underlying check-in functionality was not affected — guests were still able to complete Online Check-in during this period. ### Solutions The immediate fix was a service deployment that corrected the mismatch and restored normal functionality. Going forward, Mews is reviewing its deployment and monitoring processes to prevent similar mismatches from occurring and to ensure faster detection of issues like this in the future.
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