Mews incident

Some customers are experiencing an issue where their guests are unable to check in via Kiosk v4.51

Major Resolved View vendor source →

Mews experienced a major incident on June 2, 2026, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 11:38 AM UTC
Resolved
Jun 02, 2026, 03:32 PM UTC
Duration
3h 53m
Detected by Pingoru
Jun 02, 2026, 11:38 AM UTC

Update timeline

  1. investigating Jun 02, 2026, 11:38 AM UTC

    We are currently investigating reports of an issue affecting Mews Kiosk with error message "Invalid AccountId Error". The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

  2. identified Jun 02, 2026, 12:11 PM UTC

    Some customers running the latest Kiosk v4.51 are impacted, particularly those who have 100+ active reservations. The team is working on the fix that will be available shortly.

  3. resolved Jun 02, 2026, 03:32 PM UTC

    The issue has been resolved and Kiosk operations have been fully restored.