Resolved after 4 hours 6 minutes, affecting Mews Guest Experience, on December 31, 2025.
The observed spike of responses affecting Kiosk clients stopped occurring after ~14:00 UTC. No new occurrences have been detected since. Investigation confirmed the errors were caused by server-side transaction timeouts during bill retrieval, with no evidence of application logic failures. As the issue has self-resolved and is no longer reproducible, the incident is being closed. The situation will continue to be monitored and followed up systematically.
Affected components
Update timeline
- investigating Dec 31, 2025, 02:30 PM UTC
We are currently investigating reports of an issue affecting Mews Kiosk. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
- resolved Dec 31, 2025, 06:36 PM UTC
The observed spike of responses affecting Kiosk clients stopped occurring after ~14:00 UTC. No new occurrences have been detected since. Investigation confirmed the errors were caused by server-side transaction timeouts during bill retrieval, with no evidence of application logic failures. As the issue has self-resolved and is no longer reproducible, the incident is being closed. The situation will continue to be monitored and followed up systematically.
Your product runs on more than Mews
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services