Mews incident

Investigating issues with Mews Services [Mews Kiosk]

Minor Resolved View vendor source →

Mews experienced a minor incident on December 31, 2025 affecting Mews Guest Experience, lasting 4h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 31, 2025, 02:30 PM UTC
Resolved
Dec 31, 2025, 06:36 PM UTC
Duration
4h 6m
Detected by Pingoru
Dec 31, 2025, 02:30 PM UTC

Affected components

Mews Guest Experience

Update timeline

  1. investigating Dec 31, 2025, 02:30 PM UTC

    We are currently investigating reports of an issue affecting Mews Kiosk. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

  2. resolved Dec 31, 2025, 06:36 PM UTC

    The observed spike of responses affecting Kiosk clients stopped occurring after ~14:00 UTC. No new occurrences have been detected since. Investigation confirmed the errors were caused by server-side transaction timeouts during bill retrieval, with no evidence of application logic failures. As the issue has self-resolved and is no longer reproducible, the incident is being closed. The situation will continue to be monitored and followed up systematically.