Resolved after 1 hour 30 minutes, affecting Mews Operations and Mews Guest Experience and 1 more, on May 27, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating May 27, 2026, 02:59 PM UTC
We are aware of an issue with our authorization service. Some customers are seeing access errors on pages they should be able to reach. We are actively investigating and will share an update as soon as we know more.
- monitoring May 27, 2026, 03:40 PM UTC
The team have scaled out our authorization service and switched to a healthy replica. We are monitoring to confirm there are no further issues. Customers should no longer see unexpected access errors. If you are still affected, please reach out to our support team.
- monitoring May 27, 2026, 04:07 PM UTC
We are continuing to monitor for any further issues.
- resolved May 27, 2026, 04:30 PM UTC
We're happy the remediation work has now resolved this
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