Mews incident

Reservation delivery issues

Minor Ongoing View vendor source →

Mews is currently experiencing a minor incident affecting Mews Marketplace, which began 2h ago. The vendor's full update timeline is below.

Started
May 25, 2026, 12:36 PM UTC
Resolved
Ongoing
Duration
● 2h 18m
Detected by Pingoru
May 25, 2026, 12:36 PM UTC

Affected components

Mews Marketplace

Update timeline

  1. investigating May 25, 2026, 12:36 PM UTC

    We are currently investigating an issue affecting reservation delivery through channel manager integrations. Some reservations are not being processed as expected, and we are working to resolve this as quickly as possible.

  2. identified May 25, 2026, 01:24 PM UTC

    We have identified a problem with a malformed reservation payload that is holding up a partition of our reservations processing, causing delay in 1.6% of reservations for about 24 hours. We are implementing a fix. Missing reservations are delayed but will be processed. There is a chance of overbooking.

  3. monitoring May 25, 2026, 02:02 PM UTC

    The fix has been deployed and we have confirmed that reservations are flowing again. It can take several minutes for the delayed reservations to be processed, with an increased risk of overbooking.