Resolved after 3 hours 31 minutes, affecting Mews Marketplace, on May 25, 2026.
The issue is now fully resolved. All delayed reservations were confirmed to be processed by 15:00 UTC.
Affected components
Update timeline
- investigating May 25, 2026, 12:36 PM UTC
We are currently investigating an issue affecting reservation delivery through channel manager integrations. Some reservations are not being processed as expected, and we are working to resolve this as quickly as possible.
- identified May 25, 2026, 01:24 PM UTC
We have identified a problem with a malformed reservation payload that is holding up a partition of our reservations processing, causing delay in 1.6% of reservations for about 24 hours. We are implementing a fix. Missing reservations are delayed but will be processed. There is a chance of overbooking.
- monitoring May 25, 2026, 02:02 PM UTC
The fix has been deployed and we have confirmed that reservations are flowing again. It can take several minutes for the delayed reservations to be processed, with an increased risk of overbooking.
- resolved May 25, 2026, 04:08 PM UTC
The issue is now fully resolved. All delayed reservations were confirmed to be processed by 15:00 UTC.
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