Resolved after 9 minutes, affecting Mews Operations, on May 6, 2026.
We identified the root cause of the issue where guest names were displayed as ****** for some authorized users. The change causing the issue has been reverted, and guest names are now displaying correctly again.
Affected components
Update timeline
- investigating May 06, 2026, 03:48 PM UTC
We are currently investigating an issue where guest names are being displayed as ****** for some users, including users who should have permission to view this information. This has been confirmed across multiple properties and may affect operational workflows during active check-in periods. Our teams are investigating the cause and working to restore normal visibility as soon as possible.
- resolved May 06, 2026, 03:58 PM UTC
We identified the root cause of the issue where guest names were displayed as ****** for some authorized users. The change causing the issue has been reverted, and guest names are now displaying correctly again.
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