Mews incident

Commander detail pages fail with a "Oops, something went wrong" error

Resolved after 1 hour 51 minutes, affecting Mews Operations, on November 12, 2026.

monitoring Nov 12, 2026, 05:05 PM UTC

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. the fix has been deployed, we will be monitoring closely.

Started
Nov 12, 2026, 04:00 PM UTC
Resolved
Nov 12, 2026, 05:52 PM UTC
Duration
1h 51m
Detected by Pingoru
Nov 12, 2026, 04:00 PM UTC

Affected components

Mews Operations

Update timeline

  1. identified Nov 12, 2026, 04:00 PM UTC

    users with an enterprise profile who open a property that is not their own, such as chain or group staff and sales staff.

  2. monitoring Nov 12, 2026, 05:05 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. the fix has been deployed, we will be monitoring closely.

  3. resolved Nov 12, 2026, 05:52 PM UTC

    the issue has been fixed.

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