Resolved after 50 minutes, on October 5, 2026.
A fix has been deployed to production and service should be restored. The team are monitoring recovery. No data loss was incurred.
Update timeline
- identified Oct 05, 2026, 03:35 PM UTC
We're aware of a subset of Flexkeeping Customers who are experiencing issues accessing the Flexkeeping website. The team have identified the issue are are deploying a hot-fix presently.
- monitoring Oct 05, 2026, 04:16 PM UTC
A fix has been deployed to production and service should be restored. The team are monitoring recovery. No data loss was incurred.
- resolved Oct 05, 2026, 04:26 PM UTC
System access is restored.
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