MeridianLink incident

ML Consumer/Opening - LIVE.CONSUMER server - Automated Actions is Missing Edit toolbar under Email Body

Resolved after 18 days 22 hours, affecting Consumer App Operational Status, on January 23, 2026.

identified Jan 23, 2026, 10:12 PM UTC

We are continuing to work on a fix for this issue.

Affected components

Consumer App Operational Status

identified Jan 23, 2026, 10:11 PM UTC

We have identified an issue causing the Edit toolbar for the Email Body text to be missing within Automated Actions. This affects the live.consumer server. All existing automated actions are still triggering and functioning as expected. Our development team has prepared a fix, which is scheduled for deployment on Sunday night.
identified Jan 23, 2026, 10:12 PM UTC

We are continuing to work on a fix for this issue.
resolved Feb 11, 2026, 09:03 PM UTC

This issue has been resolved.

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