ML Consumer - Connection error occurs with Precise ID

Update timeline

1. investigating Jul 20, 2026, 01:55 PM UTC

   We are currently investigating reports of errors affecting Precise ID. Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.

2. investigating Jul 20, 2026, 03:00 PM UTC

   We are continuing to investigate reports of errors affecting Precise ID. Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.

3. monitoring Jul 20, 2026, 03:40 PM UTC

   We have identified the cause of the issue impacting Experian Precise ID. Experian is working on a resolution and taking steps to restore normal operation. They identified an IP address and have updated their allow list.

4. monitoring Jul 20, 2026, 08:22 PM UTC

   Experian is still investigating this on their end.

5. resolved Jul 21, 2026, 07:21 PM UTC

   Our IT team has implemented additional firewall whitelisting for a new URL provided by Experian, which has resolved the recent connectivity issues. Action required for offsite clients: Please have your IT team open your firewall to allow communication to/from gateway.experian.com. If you continue to experience issues after making this change, please reach out to our support team.