MeridianLink incident
ML Consumer - Connection error occurs with Precise ID
MeridianLink experienced a minor incident on July 20, 2026 affecting Consumer App Fraud Prevention Vendors, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 01:55 PM UTC
We are currently investigating reports of errors affecting Precise ID. Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.
- investigating Jul 20, 2026, 03:00 PM UTC
We are continuing to investigate reports of errors affecting Precise ID. Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.
- monitoring Jul 20, 2026, 03:40 PM UTC
We have identified the cause of the issue impacting Experian Precise ID. Experian is working on a resolution and taking steps to restore normal operation. They identified an IP address and have updated their allow list.
- monitoring Jul 20, 2026, 08:22 PM UTC
Experian is still investigating this on their end.
- resolved Jul 21, 2026, 07:21 PM UTC
Our IT team has implemented additional firewall whitelisting for a new URL provided by Experian, which has resolved the recent connectivity issues. Action required for offsite clients: Please have your IT team open your firewall to allow communication to/from gateway.experian.com. If you continue to experience issues after making this change, please reach out to our support team.