Memsource Outage History

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Memsource had 50 outages in the last 2 years totaling 950h 12m of downtime — averaging 2.1 incidents per month.

There were 50 Memsource outages since August 14, 2024 totaling 950h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.memsource.com

Minor May 27, 2026

Degraded Performance of Phrase TMS (EU) on May 27, 2026 starting at 8:33 PM CEST

Detected by Pingoru
May 27, 2026, 08:19 PM UTC
Resolved
Jun 02, 2026, 09:20 AM UTC
Duration
5d 13h
Affected: File processing
Timeline · 4 updates
  1. investigating May 27, 2026, 08:19 PM UTC

    We are currently investigating delays in some tasks like job creation, QA and analysis.

  2. investigating May 27, 2026, 09:30 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 27, 2026, 11:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2026, 09:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 19, 2026

Degraded Performance of Phrase Strings Analytics on May 7, 2026 starting at 6:00 PM CEST

Detected by Pingoru
May 19, 2026, 02:59 PM UTC
Resolved
May 07, 2026, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 19, 2026, 02:59 PM UTC

    We identified an issue that caused delayed data processing in Strings Analytics. As a result, some customers may have seen stale or delayed analytics data. A fix has been implemented and reprocessing has been started, but some affected tables are large, so backlog processing is still catching up. Customers may continue to see delayed or stale data until processing is fully completed.

Read the full incident report →

Minor February 23, 2026

Performance Disruption of Phrase TMS CAT Term Base (EU) on February 23, 2026 between 1:27 PM CET and 1:48 PM CET

Detected by Pingoru
Feb 23, 2026, 12:27 PM UTC
Resolved
Feb 23, 2026, 12:27 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 25, 2026, 12:58 PM UTC

    A temporary spike in backend load caused performance disruption and brief unavailability of the Termbase service in the EU production environment. The issue was automatically mitigated, and we are continuing our analysis and implementing preventive measures to reduce the likelihood of recurrence.

Read the full incident report →

Minor January 9, 2026

Degraded Performance of Phrase Orchestrator (US) Workflow Engine between January 09, 04:01 PM CEST and January 09, 05:49 PM CEST

Detected by Pingoru
Jan 09, 2026, 04:17 PM UTC
Resolved
Jan 09, 2026, 04:56 PM UTC
Duration
39m
Affected: Legacy Workflow Engine
Timeline · 3 updates
  1. investigating Jan 09, 2026, 04:17 PM UTC

    Newly published workflows may experience delayed execution. We are actively investigating the issue.

  2. monitoring Jan 09, 2026, 04:50 PM UTC

    We have restored partial functionality; the team is closely monitoring the system while exploring a permanent fix.

  3. resolved Jan 09, 2026, 04:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 29, 2025

Degraded Performance of Phrase TMS (EU) CAT Web Editor Component between December 29, 2025 09:50 AM CET and December 29, 2025 08:00 PM CET

Detected by Pingoru
Dec 29, 2025, 08:45 AM UTC
Resolved
Dec 29, 2025, 07:00 PM UTC
Duration
10h 15m
Affected: CAT web editor
Timeline · 3 updates
  1. investigating Dec 29, 2025, 02:37 PM UTC

    The CAT Web Editor is currently experiencing long loading times. Our engineers are investigating the issue.

  2. monitoring Dec 29, 2025, 06:26 PM UTC

    A fix has been implemented, and we are monitoring the situation.

  3. resolved Dec 30, 2025, 08:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Degraded Performance of Phrase (US) components between October 20, 10:08 AM CEST and October 20, 02:47 PM CEST

Detected by Pingoru
Oct 20, 2025, 01:16 PM UTC
Resolved
Oct 20, 2025, 03:30 PM UTC
Duration
2h 14m
Affected: Translation centerAnalyticsWorkflow BuilderRepo syncAPILegacy Workflow EngineCAT web editorOTAEmail deliveryConnectorsFile processingOrderingIn-context editorMachine translationAPIProject managementTerm baseTranslation memoryIdentity management - IDM (US)
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 01:16 PM UTC

    We are aware that we have an issue across multiple Phrase services. Issue is related to the upstream partner outage. Our engineering team is actively working to ensure minimal disruption. Thank you for your patience.

  2. resolved Oct 20, 2025, 03:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2025

Degraded Performance of Phrase Orchestrator (EU) Workflow Engine component between August 25, 2025 and September 1, 2025

Detected by Pingoru
Aug 26, 2025, 09:03 PM UTC
Resolved
Sep 02, 2025, 12:57 PM UTC
Duration
6d 15h
Affected: Legacy Workflow Engine
Timeline · 6 updates
  1. investigating Aug 26, 2025, 09:03 PM UTC

    Users might be experiencing delays in the execution of Orchestrator workflows hosted in the EU data center. Our engineers are investigating the situation.

  2. investigating Aug 27, 2025, 03:44 PM UTC

    Users may still experience occasional delays in Orchestrator workflow executions. We are continuing to investigate this issue.

  3. identified Aug 28, 2025, 03:43 PM UTC

    We have identified the issue causing intermittent delays in workflow executions and are working on optimizing the execution queue. While performance has been relatively stable, some users may still experience occasional delays in Orchestrator workflow executions. Our team continues to closely monitor the situation. If you encounter significant delays, please reach out to Phrase Technical Support.

  4. monitoring Aug 29, 2025, 11:55 AM UTC

    Workflow executions are operating as expected, and no further delay spikes have been observed in the past 24 hours. We will continue to monitor the situation closely.

  5. monitoring Sep 01, 2025, 01:32 PM UTC

    We have implemented scalability improvements designed to eliminate further delays in workflow executions. Performance is stable, and we will continue to monitor the situation closely.

  6. resolved Sep 02, 2025, 12:57 PM UTC

    Since implementing scalability improvements, workflow executions have remained stable and performance is back to normal. These changes also make the system more robust in handling future workload spikes.

Read the full incident report →

Minor August 1, 2025

Degraded Performance of Phrase Orchestrator (EU) Workflow Builder component between July 29, 2025 06:00 PM CET and July 30, 2025 02:00 PM CET

Detected by Pingoru
Aug 01, 2025, 01:36 PM UTC
Resolved
Jul 30, 2025, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 01, 2025, 01:36 PM UTC

    Phrase Orchestrator (EU) has been experiencing degraded performance. The engineering team has applied a fix and is currently monitoring the situation. We apologise for any inconvenience caused.

Read the full incident report →

Minor April 23, 2025

Degraded Performance of CAT Web Editor Component

Detected by Pingoru
Apr 23, 2025, 04:47 AM UTC
Resolved
Apr 23, 2025, 07:03 AM UTC
Duration
2h 16m
Affected: CAT web editor
Timeline · 5 updates
  1. investigating Apr 23, 2025, 04:47 AM UTC

    Users based in Asia reported issues with CAT web editor. Our engineering team is investigating the issue.

  2. investigating Apr 23, 2025, 05:31 AM UTC

    We are continuing to investigate the issue.

  3. identified Apr 23, 2025, 05:56 AM UTC

    The team found an issue in the index configuration of the database, and is actively trying to fix it as soon as possible.

  4. monitoring Apr 23, 2025, 06:43 AM UTC

    The team deployed a fix that reduced the database load, and all clusters are running smoothly since then. We are continuing to monitor the situation.

  5. resolved Apr 23, 2025, 07:03 AM UTC

    The incident has been resolved.

Read the full incident report →