Memsource incident
Degraded Performance of Branching in Phrase Strings (EU) between August 6, 2026 03:45 PM CEST and August 7, 2026 10:46 AM CEST
Memsource experienced a major incident on August 7, 2026 affecting Translation center and API, lasting 6h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2026, 07:27 AM UTC
We are currently investigating an issue with branching events missing in Phrase Strings (EU), which may cause changes to not be applied when branches are merged.
- investigating Aug 07, 2026, 07:54 AM UTC
We are continuing to investigate this issue.
- identified Aug 07, 2026, 08:18 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 07, 2026, 08:30 AM UTC
A fix has been implemented. The backlog of missing events is now being processed. Once the queue is fully processed, unmerged branches will automatically receive the missing changes. We are monitoring the queue and results.
- resolved Aug 07, 2026, 02:12 PM UTC
Changes made to branches during the incident window are now fully applied. Merged branches that were affected have been identified and impacted customers have been contacted directly. This incident has been resolved.