Degraded Performance of Phrase Strings (EU) between April 15, 2025 06:37 PM CEST and April 15, 2025 06:54 CEST
Timeline · 1 update
- resolved Apr 15, 2025, 04:59 PM UTC
The incident has been resolved.
Memsource Outage History
Memsource is up right nowMemsource had 50 outages in the last 2 years totaling 28h 57m of downtime — averaging 2.1 incidents per month.
There were 50 Memsource outages since August 14, 2024 totaling 28h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
CAT Editor: Segment persistence issue
Timeline · 2 updates
Degraded Performance of Identity management - IDM (EU), potentially affecting Phrase TMS (EU) between April 3, 2025 1:11 PM CEST and April 3, 2025 2:40 PM CEST
Timeline · 2 updates
Performance Disruption of All Phrase TMS (EU) Components between March 27, 2025 9:01 AM CET and March 27, 2025 9:17 AM CET
Affected: AnalyticsAPICAT web editorConnectorsFile processingMachine translationProject managementTerm baseTranslation memory
Timeline · 5 updates
Performance Disruption of All Phrase TMS (EU) Components between March 19, 2025 12:21 PM CET and March 19, 2025 3:40 PM CET
Affected: AnalyticsAPICAT web editorConnectorsFile processingMachine translationProject managementTerm baseTranslation memory
Timeline · 9 updates
Degraded Performance of the Workflow Engine Component in Phrase Orchestrator (EU) between February 26, 2025 12:55 PM CET and February 26, 2025 3:27 PM CET
Timeline · 1 update
- resolved Feb 27, 2025, 03:54 PM UTC
Starting at approximately 12:55 PM CET Orchestrator workflows may have experienced delays. The system began recovering at 3:15 PM CET and was deemed fully recovered around 3:27 PM CET with workflow executions returning to normal.
Degraded Performance of Translation Center in Phrase Strings (EU) between February 17, 2025 10:30 AM CET and February 17, 2025 02:15 PM CET
Timeline · 1 update
- resolved Feb 20, 2025, 10:27 AM UTC
There was a performance disruption of Translation Center in Phrase Strings (EU) which affected the Editor's QPS prediction feature. A fix for the issue was deployed.
Performance Disruption of Identity management - IDM (EU) and Phrase TMS (EU) between February 13, 2025 04:09 PM CET and February 13, 2025 07:36 PM CET
Affected: AnalyticsAPICAT web editorConnectorsFile processingMachine translationProject managementTerm baseTranslation memoryIdentity management - IDM (EU)
Timeline · 7 updates
Performance Disruption of Identity management - IDM (EU) and Phrase TMS (EU) between February 13, 2025 10:45 AM CET and February 13, 2025 02:38 PM CET
Affected: AnalyticsAPICAT web editorConnectorsFile processingMachine translationProject managementTerm baseTranslation memoryIdentity management - IDM (EU)
Timeline · 6 updates
Degraded Performance of the Workflow Engine Component in Phrase Orchestrator (EU) between February 5, 2025 1:01 PM CET and February 5, 2025 4:50 PM CET
Affected: Legacy Workflow Engine
Timeline · 6 updates
- investigating Feb 05, 2025, 01:45 PM UTC
We are currently investigating an issue with workflow executions.
- investigating Feb 05, 2025, 01:50 PM UTC
Users might currently see delays in workflow executions.
- identified Feb 05, 2025, 02:19 PM UTC
We discovered the issue and are clearing the workflow execution queue. Workflows should be able to run normally again, but their processing might take some time.
- monitoring Feb 05, 2025, 02:37 PM UTC
We are currently monitoring the situation while the workflow execution queue is being cleared.
- monitoring Feb 05, 2025, 03:12 PM UTC
All messages from the queue have been processed. We keep monitoring the situation.
- resolved Feb 05, 2025, 04:00 PM UTC
The workflow engine performance is back to normal.
Degraded Performance of API, Connectors, File Processing and Project Management Components in Phrase TMS (EU) between February 4, 2025 1:50 PM CET and February 4, 2025 2:00 PM CET
Timeline · 1 update
- resolved Feb 04, 2025, 04:43 PM UTC
Some users might have experienced issues with job imports and exports and analysis creation between 1:50 PM CET and 2:00 PM CET.
Performance Disruption of Identity management - IDM (EU) and Phrase TMS (EU) between February 4, 2025 11:10 AM CET and February 4, 2025 11:50 AM CET
Affected: AnalyticsAPICAT web editorConnectorsFile processingMachine translationProject managementTerm baseTranslation memoryIdentity management - IDM (EU)
Timeline · 5 updates
Performance Disruption of Phrase Orchestrator (EU) Workflow Engine component between December 6, 2024 9:19 PM CET and December 6, 2024 11:28 PM CET
Timeline · 2 updates
Degraded Performance of CAT Web Editor in Phrase TMS (EU) between November 27, 2024 12:43 PM CET and November 27, 2024 01:47 PM CET
Affected: CAT web editor
Timeline · 3 updates
- investigating Nov 27, 2024, 12:13 PM UTC
Our engineers are currently investigating an issue when accessing CAT Web Editor and receiving error 503.
- investigating Nov 27, 2024, 01:06 PM UTC
The root cause has been identified, and the fix has been successfully deployed. This incident is now fully resolved.
- resolved Nov 27, 2024, 01:08 PM UTC
This incident has been resolved.
Degraded Performance of CAT Web Editor in Phrase TMS (EU) between November 27, 2024 11:19 AM CET and November 27, 2024 11:59 AM CET
Affected: CAT web editor
Timeline · 4 updates
- investigating Nov 27, 2024, 10:48 AM UTC
We are currently investigating this issue when accessing CAT Web Editor and receiving error 503.
- investigating Nov 27, 2024, 10:51 AM UTC
We are continuing to investigate this issue.
- identified Nov 27, 2024, 11:00 AM UTC
The root cause of the issue has been identified and we are currently working on a fix.
- resolved Nov 27, 2024, 11:10 AM UTC
A fix has been implemented. This incident has been resolved.
Degraded Performance of all Phrase Strings (EU) Components except OTA between November 12, 2024 9:20 AM CET and November 12, 2024 11:00 AM CET
Affected: Translation centerRepo syncEmail deliveryOrderingIn-context editorAPI
Timeline · 5 updates
Performance Disruption of Phrase Orchestrator (EU) Workflow Engine component between November 5, 2024 8:18 AM CET and November 5, 2024 09:07 AM CET
Timeline · 2 updates
Degraded Performance of Phrase Strings (EU) components between October 30, 2024 12:00 PM CEST and October 30, 2024 04:30 PM CEST
Affected: Translation centerRepo syncEmail deliveryOrderingIn-context editorAPI
Timeline · 5 updates
Performance Disruption of Phrase Strings (EU) components between September 25, 2024 11:55 AM CEST and September 25, 2024 01:30 PM CEST
Affected: Translation centerRepo syncEmail deliveryOrderingIn-context editorAPI
Timeline · 8 updates
Degraded Performance of all Phrase TMS (EU) components between September 23, 2024 09:27 PM CEST and September 23, 2024 09:45 PM CEST
Timeline · 1 update
- resolved Sep 23, 2024, 08:06 PM UTC
We were experiencing performance issues affecting all Phrase TMS (EU) components. Engineers fixed the issue. We keep monitoring the system.
Performance Disruption of all Phrase TMS (EU) components between September 22, 2024 02:25 AM CEST and September 22, 2024 05:01 AM CEST
Timeline · 2 updates
Degraded Performance of Phrase Orchestrator (EU) Workflow Builder component between September 9, 2024 6:10 AM CEST and September 9, 2024 7:09 AM CEST
Timeline · 2 updates
Performance Disruption of Phrase Identity Management (EU) Component on August 26, 2024 between 12:56 PM and 02:00 PM CEST
Affected: Identity management - IDM (EU)
Timeline · 4 updates
Degraded Performance of Project Management in Phrase TMS (EU) and Phrase TMS (US) between 8:18 AM and 3:05 PM CEST
Affected: Project managementProject management
Timeline · 9 updates
Degraded Performance of CAT Web Editor in Phrase TMS (US) between 9:14 and 10:14 AM CEST
Affected: CAT web editor
Timeline · 2 updates
- investigating Aug 14, 2024, 08:00 AM UTC
Some users might experience errors when opening translation jobs in the CAT web editor. We are working on fixing the issue.
- resolved Aug 14, 2024, 08:18 AM UTC
This incident has been resolved.