Memsource incident

Disruption of Gengo Translation Orders - API Timeouts Affecting Order Submission (Strings EU and US DC)

Critical Ongoing View vendor source →

Memsource is currently experiencing a critical incident affecting Ordering and Ordering, which began 8h ago. The vendor's full update timeline is below.

Started
Aug 31, 2026, 03:06 PM UTC
Resolved
Ongoing
Duration
● 8h 28m
Detected by Pingoru
Aug 31, 2026, 03:06 PM UTC

Affected components

OrderingOrdering

Update timeline

  1. investigating Aug 31, 2026, 03:06 PM UTC

    We are currently experiencing intermittent errors when communicating with Gengo, one of our third-party translation vendors. This is causing timeouts and 502 errors on price calculation and order submission for translation orders routed through Gengo, affecting both EU and US data centers. Gengo has confirmed the issue on their end and is investigating.