Degraded Performance of Identity management - IDM (EU and US) between 9:02 AM CEST and 11:27 AM CEST on September 23, 2026
Affected: Identity management - IDM (EU)Identity management - IDM (US)
Memsource Outage History
Memsource is up right nowMemsource had 52 outages in the last 2 years totaling 788h 47m of downtime — averaging 2.1 incidents per month.
There were 52 Memsource outages since February 13, 2025 totaling 788h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded Performance of Phrase Strings & Phrase TMS (EU) starting on September 10, 2026 06:52 CEST
Affected: Translation centerConnectors
Timeline · 3 updates
- investigating Sep 10, 2026, 05:06 AM UTC
We are currently investigating an issue affecting the synchronization of jobs between Phrase Strings and Phrase TMS via webhooks in our EU region. Customers may experience failures or delays when syncing translation jobs between the two products. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.
- monitoring Sep 10, 2026, 05:34 AM UTC
A fix has been implemented and deployed to address the webhook synchronization failures between Phrase Strings and Phrase TMS. We are currently monitoring the situation to confirm full stability. We will provide a further update once we have validated the resolution.
- resolved Sep 10, 2026, 06:03 AM UTC
We are pleased to confirm that the webhook synchronization issue between Phrase Strings and Phrase TMS has been resolved and verified as fully operational, including for US data center customers. This incident is now closed.
Degraded Performance of Project management in Phrase TMS (EU) starting on September 1, 2026 16:12 CEST
Affected: Project management
Timeline · 4 updates
- investigating Sep 01, 2026, 02:18 PM UTC
We are currently investigating an issue causing slowness in the Jobs view within Phrase TMS (EU). Users may experience delayed load times or reduced performance when accessing project management features. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
- investigating Sep 01, 2026, 03:00 PM UTC
We have identified the root cause of the issue. Our team is actively implementing a fix. We will provide further updates as we make progress.
- monitoring Sep 01, 2026, 03:34 PM UTC
A fix has been deployed and we are monitoring the results. Customers might need to clear browser cache and close all opened tabs with TMS if still experiencing problems.
- resolved Sep 01, 2026, 04:23 PM UTC
The issue has been resolved and performance is stable.
Disruption of Gengo Translation Orders - API Timeouts Affecting Order Submission (Strings EU and US DC)
Affected: OrderingOrdering
Timeline · 2 updates
- investigating Aug 31, 2026, 03:06 PM UTC
We are currently experiencing intermittent errors when communicating with Gengo, one of our third-party translation vendors. This is causing timeouts and 502 errors on price calculation and order submission for translation orders routed through Gengo, affecting both EU and US data centers. Gengo has confirmed the issue on their end and is investigating.
- resolved Sep 02, 2026, 11:46 AM UTC
Gengo has resolved the underlying issue on their end. Price calculations and translation order submissions to Gengo are now working again.
Degraded performance of TMS Project Management Component (EU and US DC) between August 31 2:26 PM CEST and August 31 5:57 PM CEST
Affected: Project managementProject management
Timeline · 6 updates
Degraded Performance of Translation memory in Phrase TMS (EU)
Affected: Translation memory
Timeline · 4 updates
- investigating Aug 19, 2026, 12:16 PM UTC
We are currently investigating an issue affecting Translation Memory functionality in Phrase TMS (EU). Users may experience problems with creating Translation Memories and other related operations during this time. Our team is actively working to identify the cause and restore full functionality as quickly as possible.
- identified Aug 19, 2026, 12:34 PM UTC
The issue has been identified, and a fix is being implemented.
- monitoring Aug 19, 2026, 01:19 PM UTC
A fix has been implemented and we are monitoring the situation.
- resolved Aug 19, 2026, 02:09 PM UTC
The incident has been resolved.
Degraded Performance of Branching in Phrase Strings (EU) between August 6, 2026 03:45 PM CEST and August 7, 2026 10:46 AM CEST
Affected: Translation centerAPI
Timeline · 6 updates
Degraded Performance of Connectors in Phrase TMS (EU) on August 6, 2026
Affected: ConnectorsConnectors
Timeline · 5 updates
- investigating Aug 06, 2026, 08:11 AM UTC
We are currently investigating an issue affecting Connectors in Phrase TMS. Customers may be unable to access or use Connector functionality during this time. Our engineering team is actively working to identify the cause and restore full service as quickly as possible.
- investigating Aug 06, 2026, 08:18 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 06, 2026, 08:43 AM UTC
We have identified the root cause and the issue has now been resolved. Connectors should be appearing as active again. We will continue to monitor the situation to ensure full stability.
- monitoring Aug 06, 2026, 12:00 PM UTC
We continue monitoring the situation.
- resolved Aug 06, 2026, 01:19 PM UTC
The incident has been resolved and all components are back to operational.
Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine between July 28, 05:15 AM CEST and July 28, 09:56 AM CEST
Affected: Next-Gen Workflow Engine
Timeline · 6 updates
Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine between July 27, 06:55 PM CEST and July 28, 02:14 AM CEST
Affected: Next-Gen Workflow Engine
Timeline · 3 updates
Degraded Performance of Phrase Strings API (EU) between June 16, 2026 01:00PM CEST and June 17, 2026 11:00AM CEST
Timeline · 2 updates
Degraded Performance of Phrase (EU & US) starting on July 16, 2026 17:24 CEST
Affected: Identity management - IDM (EU)Identity management - IDM (US)
Timeline · 6 updates
- investigating Jul 16, 2026, 03:47 PM UTC
We are currently investigating an issue affecting our Metrics service that may result in duplicated metrics consumption for some customers. Our team is actively working to identify the affected components and determine the root cause. We will provide further updates as more information becomes available.
- identified Jul 16, 2026, 04:29 PM UTC
We have identified the root cause as instability on a specific broker, which is causing repeated consumer group rebalancing in our Metrics service and leading to duplicate processing of metric updates. This may result in some customers experiencing incorrect consumption calculations or unexpected account blocking. We continue working on a fix.
- monitoring Jul 16, 2026, 05:31 PM UTC
We have stopped the progression of the issue and are now working to identify the full scope of impact, including which organizations are affected or blocked. Affected accounts will be prioritized for resolution through a deduplication process, though this will take some time to complete.
- identified Jul 16, 2026, 07:04 PM UTC
We have successfully deduplicated metrics consumption for all blocked organizations. We are continuing work to develop per-organization deduplication tooling to ensure accurate billing cycle data, with the full team scaling these fixes tomorrow morning.
- monitoring Jul 17, 2026, 01:02 PM UTC
We continue to make progress resolving the duplicated metrics consumption issue first identified on July 16. The root cause has been identified and addressed. Since our last update, our team has corrected the duplicated data for all previously blocked accounts. We are now working through a remaining set of affected accounts and expect this cleanup to continue over the coming days. No further duplication is occurring, this work addresses historical data only.
- resolved Jul 20, 2026, 12:07 PM UTC
This incident has been resolved.
Performance Disruption of Phrase Orchestrator (EU) on July 16, 2026 between 4:07 PM CEST and 5:32 PM CEST
Affected: Workflow Builder
Timeline · 5 updates
- investigating Jul 16, 2026, 02:49 PM UTC
We are currently investigating an issue affecting Phrase Orchestrator. We are working to identify the root cause and will provide further updates as soon as more information is available.
- investigating Jul 16, 2026, 03:27 PM UTC
We are continuing to investigate this issue.
- identified Jul 16, 2026, 03:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 16, 2026, 03:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2026, 04:12 PM UTC
Orchestrator (EU) is available again since 5:32 PM CEST. All pending executions are being processed. This incident has been resolved.
Degraded Performance of Translation center in Phrase Strings (EU & US) between July 10, 2026 16:21 CEST and July 10, 2026 17:13 CEST
Affected: Translation centerTranslation center
Timeline · 4 updates
Degraded performance of TMS Project Management Component
Affected: Project management
Timeline · 3 updates
- investigating Jul 08, 2026, 12:57 PM UTC
We are getting reports from users about jobs disappearing from projects and we are currently investigating the issue.
- monitoring Jul 08, 2026, 01:08 PM UTC
The issue has been identified, a fix was implemented and we are monitoring the situation.
- resolved Jul 08, 2026, 01:55 PM UTC
The incident has been resolved.
Performance Disruption of Phrase TMS CAT Web Editor on July 7, 2026
Affected: CAT web editor
Timeline · 3 updates
- investigating Jul 07, 2026, 08:34 AM UTC
We are currently investigating issues with CAT Web Editor.
- monitoring Jul 07, 2026, 08:59 AM UTC
The issue has been identified, a fix was implemented and we are monitoring the situation.
- resolved Jul 07, 2026, 09:27 AM UTC
The incident has been resolved.
TEST - Please ignore
Affected: Legacy Workflow Engine
Timeline · 3 updates
- investigating Jun 29, 2026, 07:30 AM UTC
Hi everyone, this is a test. Please ignore, thank you!
- identified Jun 29, 2026, 08:05 AM UTC
Hi everyone, this is a test. Please ignore, thank you!
- resolved Jun 29, 2026, 08:09 AM UTC
This incident has been resolved.
Test - Please ignore
Affected: Legacy Workflow Engine
Timeline · 1 update
- investigating Jun 26, 2026, 07:31 AM UTC
Hello everyone, this is a test. Please ignore, thank you!
Degraded Performance of Phrase Strings (EU) on June 22, 2026 from 12:52 PM CET to 02:57 PM CET
Affected: Translation center
Timeline · 6 updates
- investigating Jun 22, 2026, 11:20 AM UTC
We are currently investigating an issue affecting Branches functionality in Phrase Strings for customers on our EU data center. Operations on branches may be failing or returning unexpected results. Our engineering team is actively looking into the root cause and will provide further updates as soon as more information is available.
- investigating Jun 22, 2026, 11:57 AM UTC
We are continuing to investigate this issue.
- identified Jun 22, 2026, 12:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 22, 2026, 12:50 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 22, 2026, 01:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 22, 2026, 01:07 PM UTC
This incident has been resolved.
Performance Disruption of Phrase TMS (EU & US) on June 3 from 16:39 to 17:02 CEST
Affected: AnalyticsAPICAT web editorConnectorsFile processingMachine translationProject managementTerm baseTranslation memory
Timeline · 3 updates
Degraded Performance of Phrase TMS (EU) on May 27, 2026 starting at 8:33 PM CEST
Affected: File processing
Timeline · 4 updates
- investigating May 27, 2026, 08:19 PM UTC
We are currently investigating delays in some tasks like job creation, QA and analysis.
- investigating May 27, 2026, 09:30 PM UTC
We are continuing to investigate this issue.
- monitoring May 27, 2026, 11:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2026, 09:20 AM UTC
This incident has been resolved.
Degraded Performance of Phrase Analytics (TMS) and Phrase Data between May 4, 2026 and May 26, 2026
Affected: AnalyticsAnalytics
Timeline · 5 updates
Degraded Performance of Phrase Strings Analytics on May 7, 2026 starting at 6:00 PM CEST
Timeline · 1 update
- resolved May 19, 2026, 02:59 PM UTC
We identified an issue that caused delayed data processing in Strings Analytics. As a result, some customers may have seen stale or delayed analytics data. A fix has been implemented and reprocessing has been started, but some affected tables are large, so backlog processing is still catching up. Customers may continue to see delayed or stale data until processing is fully completed.
Performance Disruption of Phrase TMS (EU) on May 13, 2026 between 2:12 PM CET and 2:31 PM CET
Affected: AnalyticsAPICAT web editorConnectorsFile processingMachine translationProject managementTerm baseTranslation memory
Timeline · 1 update
- resolved May 13, 2026, 01:49 PM UTC
This incident has been resolved.
Performance Disruption of Phrase TMS CAT Term Base (EU) on February 23, 2026 between 1:27 PM CET and 1:48 PM CET
Timeline · 1 update
- resolved Feb 25, 2026, 12:58 PM UTC
A temporary spike in backend load caused performance disruption and brief unavailability of the Termbase service in the EU production environment. The issue was automatically mitigated, and we are continuing our analysis and implementing preventive measures to reduce the likelihood of recurrence.