Meltwater incident

Explore Degradation

Resolved after 2 days 18 hours, affecting Search and Reports, on September 3, 2025.

resolved Sep 06, 2025, 08:11 AM UTC

After a period of monitoring, this issue is now resolved. Explore searches are working as expected.

Started
Sep 03, 2025, 01:38 PM UTC
Resolved
Sep 06, 2025, 08:11 AM UTC
Duration
2d 18h
Detected by Pingoru
Sep 03, 2025, 01:38 PM UTC

Affected components

SearchReports

Update timeline

  1. investigating Sep 03, 2025, 01:38 PM UTC

    We are experiencing an issue where users may see an error message in Explore while performing searches. Engineering is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.

  2. identified Sep 03, 2025, 01:54 PM UTC

    Our engineering team has fixed this issue. Explore is functioning as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.

  3. resolved Sep 06, 2025, 08:11 AM UTC

    After a period of monitoring, this issue is now resolved. Explore searches are working as expected.

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