Meltwater Outage History

We are currently experiencing an issue within Media Relations where there may be a delay in sending an Outreach email. Our Engineering team is aware of the issue and is actively investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.

We are currently experiencing issues with loading searches on Explore. Features that rely on searches may also be affected. Our engineering team is actively investigating the root cause. We apologize for any inconvenience caused, and we will provide updates accordingly.

We are currently experiencing issues with loading searches on Explore. Features that rely on searches may also be affected. Our engineering team is actively investigating the root cause. We apologize for any inconvenience caused, and we will provide updates accordingly.

We are currently experiencing an issue with delayed content indexation affecting the Meltwater API for Explore+ Search (Optimized Searches). Users may experience delays in receiving the latest documents via the API. Our Engineering team is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.

We are currently experiencing an issue with delayed content indexation in Explore+ Searches (Optimized Searches). Users may experience delays in receiving the latest documents in their search results. Our Engineering team is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.

We are currently experiencing an issue with searches. Users may experience errors when running searches, or searches may fail to load. Features that rely on searches may also be affected. Our Engineering team is aware of the issue and is actively investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.

We are currently investigating an issue impacting the Engage Platform. Customers may experience errors when loading Engage Conversations, Publisher, Analyze Owned widgets and Dashboards, and Owned Social Connections. Our team is actively working to identify and resolve the issue. We will continue to provide updates accordingly.

We are currently experiencing issues in retrieving the latest editorial, social, and broadcast content. Engineering is aware of the issue and is currently investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.

We are experiencing an issue where users may not be able to access Analyze dashboards and Explore+ Searches(Optimized Searches) via Workspaces. Our Engineering team is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.

We are currently experiencing issues with Explore+ Searches(Optimized searches). Users may encounter errors when running searches or retrieving past data. Services that rely on search functionality such as Analyze dashboards may also be affected. Our engineering team is actively investigating the issue. We apologize for the inconvenience and appreciate your patience.

Our engineering team is actively working to resolve this issue. Partial Explore+ Search (Optimized Search) functionality has now been restored on the platform. Search results currently include data up to 30 July, 2:00 AM UTC. We will continue to provide updates accordingly. Thank you for your patience and understanding.

Our engineering team is actively working to resolve this issue. Explore+ Search (Optimized Search) functionality has now been restored on the platform. Search results currently include data up to 31 July, 4:00 PM UTC. We will continue to provide updates accordingly. Thank you for your patience and understanding.

We are currently experiencing an issue retrieving the latest Editorial Content. Users may experience missing or delayed search results, which may impact Monitor, Newsletters, Analyze, and Reports. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.

We are currently experiencing issues retrieving the latest broadcast content for Australia. Engineering is aware of the issue and is currently investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.

We are currently experiencing a delay with Editorial Content. Users may observe missing or delayed content in their searches. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.

We are currently experiencing an issue with X/Twitter data. Users may see a delay getting the latest X/Twitter data in searches. Our Engineering team is aware of the issue and is actively working to resolve it. We will share updates as they become available. We apologize for the inconvenience and thank you for your patience.

We are currently experiencing an issue where certain components will be unavailable for users. Our engineering team is actively investigating the issue. We apologize for the inconvenience and appreciate your patience.

We are currently experiencing an issue with receiving the latest Kinetiq content from our provider. This may result in delays or no data for TV, Radio, Podcasts, and Promotional/Ad content. Our Engineering team has already contacted our vendor to address this issue, and we are actively working with them to resolve it. We apologize for any inconvenience this may cause and will provide updates as they become available.

Our third-party provider Meta is reporting widespread outages impacting their Facebook and Instagram APIs. As a result, this may affect multiple components of the Meltwater platform including: Engage, Explore, Measure, and other areas. We'll continue to monitor and provide updates accordingly.

Our third-party provider, Meta, has resolved the issue impacting their Facebook and Instagram APIs. Components of the Meltwater platform affected by this outage are now functioning as expected. We'll continue to monitor and provide updates accordingly.

We are currently experiencing a delay with Content Ingestion. Users may observe missing or delayed content in their searches. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.

We are currently experiencing issues with the export functionality in our application. Users may experience failures when attempting to export data from the application. Our Engineering team is aware of this issue and is actively investigating. We apologize for any inconvenience caused by this issue and will provide updates accordingly.

We are currently experiencing an issue where some users are unable to login to Meltwater application. Our Engineering team is aware of this issue and currently working on a fix. We apologize for any inconvenience caused and we will provide updates accordingly.

We are currently investigating this issue.

We are currently experiencing a delay with Editorial Content. Users may observe missing or delayed content in their searches. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.

We are currently experiencing an issue with X/Twitter & Reddit data. Users may see a delay getting the latest X/Twitter and Reddit data in searches. Our Engineering team is aware of the issue and is actively working to resolve it. We will share updates as they become available. We apologize for the inconvenience and thank you for your patience.

We are currently experiencing an issue in Engage Publish. Users may experience failures while publishing Instagram posts. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.

We are currently experiencing an issue with GenAI Lens in Monitor. Users will see error when trying to load insights on the page. Our Engineering team is aware of the issue and is actively working to resolve it. We apologize for the inconvenience and thank you for your patience.

Users are currently experiencing issues with the Added Content functionality in the Media Intelligence Platform. Engineering is working to resolve this as soon as possible. We apologize for any inconvenience and will keep you updated on the progress.

Our engineering team has identified and resolved this issue. The Added Content feature is now functioning as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.

We are experiencing a delay in receiving broadcast content. Our Engineering team is currently investigating and working on a fix. We apologize for any inconvenience caused and we will provide updates accordingly.