MaxMind incident

Increased latency may be experienced with our Minfraud and GeoIP2 web services

Resolved after 3 hours 15 minutes, affecting minFraud Score/Insights/Factors Web Service and minFraud Score/Insights/Factors Web Service (minFraud Score/Insights/Factors Web Service — Global) and 1 more, on March 27, 2025.

monitoring Mar 27, 2025, 09:09 PM UTC

A fix has been implemented and latency appears to be dropping back to normal.

Started: Mar 27, 2025, 06:07 PM UTC
Resolved: Mar 27, 2025, 09:23 PM UTC
Duration: 3h 15m
Detected by Pingoru: Mar 27, 2025, 06:07 PM UTC

Affected components

minFraud Score/Insights/Factors Web ServiceminFraud Score/Insights/Factors Web Service (minFraud Score/Insights/Factors Web Service — Global)minFraud Report Transaction Web ServiceminFraud Report Transaction Web Service (minFraud Report Transaction Web Service — Global)minFraud Legacy HTTP Web ServiceminFraud Legacy HTTP Web Service (minFraud Legacy HTTP Web Service — Global)

Update timeline

investigating Mar 27, 2025, 06:07 PM UTC

Increased latency may be experienced by customers hitting our web services.
investigating Mar 27, 2025, 08:19 PM UTC

This continues to be an issue for a few of our customers. It appears to be a problem with one of our providers that we are working with to fix.
monitoring Mar 27, 2025, 09:09 PM UTC

A fix has been implemented and latency appears to be dropping back to normal.
resolved Mar 27, 2025, 09:23 PM UTC

Latency appears to have returned to normal for affected traffic.

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