MaxMind incident

Network degradation in us-east region

Resolved on October 13, 2026, affecting GeoIP2 Web Service and GeoIP2 Web Service (GeoIP2 Web Service — Global) and 1 more.

resolved Oct 13, 2026, 02:04 PM UTC

Between 03:15 and 05:15 AM UTC on 2026-10-13 we observed network degradation in the us-east region. Customers may have experienced slower than typical performance when making API calls. We are working with our network provider to detect and mitigate this kind of issue.

Started
Oct 13, 2026, 02:04 PM UTC
Resolved
Oct 13, 2026, 02:04 PM UTC
Duration
–
Detected by Pingoru
Oct 13, 2026, 02:04 PM UTC

Affected components

GeoIP2 Web ServiceGeoIP2 Web Service (GeoIP2 Web Service — Global)minFraud Score/Insights/Factors Web ServiceminFraud Score/Insights/Factors Web Service (minFraud Score/Insights/Factors Web Service — Global)GeoIP Database Update and Download ServiceGeoIP Database Update and Download Service (GeoIP Database Update and Download Service — Global)GeoIP Legacy Web ServiceGeoIP Legacy Web Service (GeoIP Legacy Web Service — Global)minFraud Legacy HTTP Web ServiceminFraud Legacy HTTP Web Service (minFraud Legacy HTTP Web Service — Global)

Update timeline

  1. resolved Oct 13, 2026, 02:04 PM UTC

    Between 03:15 and 05:15 AM UTC on 2026-10-13 we observed network degradation in the us-east region. Customers may have experienced slower than typical performance when making API calls. We are working with our network provider to detect and mitigate this kind of issue.

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