MaxMind incident

High latency for the us-east region

Minor Ongoing View vendor source →

MaxMind is currently experiencing a minor incident affecting minFraud Score/Insights/Factors Web Service and GeoIP Database Update and Download Service and 1 more component, which began 5h ago. The vendor's full update timeline is below.

Started
Sep 11, 2026, 03:47 PM UTC
Resolved
Ongoing
Duration
● 4h 52m
Detected by Pingoru
Sep 11, 2026, 03:47 PM UTC

Affected components

minFraud Score/Insights/Factors Web ServiceGeoIP Database Update and Download ServiceGeoIP Legacy Web ServiceminFraud Legacy HTTP Web ServiceUser Sandbox (Global)

Update timeline

  1. monitoring Sep 11, 2026, 03:47 PM UTC

    Customers may have experienced high latency in API requests from ~4 to 5 AM UTC on 2026-09-11 . The cause appears to be network instability and packet loss in connections from the IAD Cloudflare zone. We are communicating with providers about the issue.