MaxMind incident

Partial increased latency across multiple services

Resolved after 1 hour, affecting GeoIP2 Web Service and GeoIP2 Web Service (GeoIP2 Web Service — Global) and 1 more, on August 21, 2025.

resolved Aug 21, 2025, 08:17 PM UTC

Customers should be experiencing back to normal latency when reaching our web services. The impacting platform provider incident is resolved.

Started: Aug 21, 2025, 07:16 PM UTC
Resolved: Aug 21, 2025, 08:17 PM UTC
Duration: 1h
Detected by Pingoru: Aug 21, 2025, 07:16 PM UTC

Affected components

GeoIP2 Web ServiceGeoIP2 Web Service (GeoIP2 Web Service — Global)minFraud Score/Insights/Factors Web ServiceminFraud Score/Insights/Factors Web Service (minFraud Score/Insights/Factors Web Service — Global)minFraud Report Transaction Web ServiceminFraud Report Transaction Web Service (minFraud Report Transaction Web Service — Global)GeoIP Database Update and Download ServiceGeoIP Database Update and Download Service (GeoIP Database Update and Download Service — Global)Proxy Detection Web ServiceProxy Detection Web Service (Proxy Detection Web Service — Global)

Update timeline

identified Aug 21, 2025, 07:16 PM UTC

A platform provider we use is currently experiencing limited service degradation. Customers may experience increased latency when reaching our web services.
monitoring Aug 21, 2025, 07:49 PM UTC

The platform provider is monitoring a resolution of the impacting incident. There may still be customers experiencing an increased latency reaching some of our web services.
resolved Aug 21, 2025, 08:17 PM UTC

Customers should be experiencing back to normal latency when reaching our web services. The impacting platform provider incident is resolved.

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