MaxMind incident

HIgh latency and possible timeouts on the eu-west region

Resolved on October 4, 2025, affecting GeoIP2 Web Service and GeoIP2 Web Service (GeoIP2 Web Service — Global).

resolved Oct 04, 2025, 12:45 PM UTC

Customers might have experienced high response times and possibly timeouts on GeoIP2 Web Service in the eu-west region around. Possibly between 9:30 and 11:30 UTC 04/10/2025. The incident is resolved and response times are back to normal.

Started
Oct 04, 2025, 12:45 PM UTC
Resolved
Oct 04, 2025, 12:45 PM UTC
Duration
–
Detected by Pingoru
Oct 04, 2025, 12:45 PM UTC

Affected components

GeoIP2 Web ServiceGeoIP2 Web Service (GeoIP2 Web Service — Global)

Update timeline

  1. resolved Oct 04, 2025, 12:45 PM UTC

    Customers might have experienced high response times and possibly timeouts on GeoIP2 Web Service in the eu-west region around. Possibly between 9:30 and 11:30 UTC 04/10/2025. The incident is resolved and response times are back to normal.

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