MaxMind incident

Network degradation in us-east region

Minor Resolved View vendor source →

MaxMind experienced a minor incident on September 17, 2026 affecting GeoIP2 Web Service and minFraud Score/Insights/Factors Web Service and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 03:50 PM UTC
Resolved
Sep 18, 2026, 06:41 PM UTC
Duration
1d 2h
Detected by Pingoru
Sep 17, 2026, 03:50 PM UTC

Affected components

GeoIP2 Web ServiceminFraud Score/Insights/Factors Web ServiceminFraud Report Transaction Web ServiceProxy Detection Web ServiceGeoIP Legacy Web ServiceminFraud Legacy HTTP Web ServiceUser Sandbox (Global)

Update timeline

  1. investigating Sep 17, 2026, 03:50 PM UTC

    We are experiencing network issues in the us-east region. Customers may infrequently experience slower than typical performance when making API calls. We are working with our network provider to resolve this issue.

  2. resolved Sep 17, 2026, 05:14 PM UTC

    Network performance appears to have returned to normal levels.

  3. monitoring Sep 17, 2026, 07:08 PM UTC

    We believe this incident to be related to the linked Cloudflare incident. They report that it has been resolved and we are monitoring. https://www.cloudflarestatus.com/incidents/rhmpng7klcqw