MaxMind incident

Network degradation in us-east region

Resolved after 1 day 2 hours, affecting GeoIP2 Web Service and GeoIP2 Web Service (GeoIP2 Web Service — Global) and 1 more, on September 17, 2026.

resolved Sep 18, 2026, 06:39 PM UTC

We have been assured by Cloudflare that this was a problem caused by one of their transit providers and that they have resolved the issue.

Started
Sep 17, 2026, 03:50 PM UTC
Resolved
Sep 18, 2026, 06:39 PM UTC
Duration
1d 2h
Detected by Pingoru
Sep 17, 2026, 03:50 PM UTC

Affected components

GeoIP2 Web ServiceGeoIP2 Web Service (GeoIP2 Web Service — Global)minFraud Score/Insights/Factors Web ServiceminFraud Score/Insights/Factors Web Service (minFraud Score/Insights/Factors Web Service — Global)minFraud Report Transaction Web ServiceminFraud Report Transaction Web Service (minFraud Report Transaction Web Service — Global)Proxy Detection Web ServiceProxy Detection Web Service (Proxy Detection Web Service — Global)GeoIP Legacy Web ServiceGeoIP Legacy Web Service (GeoIP Legacy Web Service — Global)

Update timeline

  1. investigating Sep 17, 2026, 03:50 PM UTC

    We are experiencing network issues in the us-east region. Customers may infrequently experience slower than typical performance when making API calls. We are working with our network provider to resolve this issue.

  2. resolved Sep 17, 2026, 05:14 PM UTC

    Network performance appears to have returned to normal levels.

  3. monitoring Sep 17, 2026, 07:08 PM UTC

    We believe this incident to be related to the linked Cloudflare incident. They report that it has been resolved and we are monitoring. https://www.cloudflarestatus.com/incidents/rhmpng7klcqw

  4. resolved Sep 18, 2026, 06:39 PM UTC

    We have been assured by Cloudflare that this was a problem caused by one of their transit providers and that they have resolved the issue.

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