Mavenlink Outage History

Started Sep 16, 2026, 02:06 PM UTC· resolved Sep 16, 2026, 07:25 PM UTC

1. investigating Sep 16, 2026, 02:06 PM UTC

   The third-party service (Salesforce) we use for our support offerings (Live Help, Support Cases, and Support Portal) is currently down. We are monitoring its status and will update as soon as they report their systems are back online.

2. monitoring Sep 16, 2026, 05:49 PM UTC

   Salesforce services are recovering, but the issue has not yet been fully resolved. Customers may continue to experience issues accessing the Support Portal. We are continuing to monitor the situation and will provide another update once the service is fully restored.

3. resolved Sep 16, 2026, 07:25 PM UTC

   The Salesforce technology team has now informed users that the platform's stability and performance are now again at expected levels, and the incident has been resolved.

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Started Aug 31, 2026, 03:22 PM UTC· resolved Aug 31, 2026, 04:53 PM UTC

1. investigating Aug 31, 2026, 03:22 PM UTC

   Our data processing infrastructure is running behind which is causing Insights Data Exports not to be processed.

2. identified Aug 31, 2026, 03:51 PM UTC

   We’ve found the underlying cause of the problem and are now working on a fix.

3. monitoring Aug 31, 2026, 04:17 PM UTC

   We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

4. resolved Aug 31, 2026, 04:53 PM UTC

   This incident has been resolved. Insights Data Exports are now processing as normal. Thank you for your patience.

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Started Aug 18, 2026, 02:33 PM UTC· resolved Aug 18, 2026, 04:33 PM UTC

1. monitoring Aug 18, 2026, 02:33 PM UTC

   There currently is a delay in generating subscribed events. We have identified the issue and a fix has been implemented. Previous events are still accessible. No data loss is expected. New events continue to generate but with a delay.

2. resolved Aug 18, 2026, 04:33 PM UTC

   This incident has been resolved. New events are now generating normally in the Subscribed Events API, including events during the incident period. We apologize for any inconvenience this issue may have caused.

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Started Jul 27, 2026, 12:04 AM UTC· resolved Jul 27, 2026, 12:32 AM UTC

1. investigating Jul 27, 2026, 12:04 AM UTC

   We are investigating an issue with standard Insights data loads. Some accounts are either not receiving their data or receiving it on a delayed schedule. To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.

2. monitoring Jul 27, 2026, 12:11 AM UTC

   We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

3. resolved Jul 27, 2026, 12:32 AM UTC

   This incident has been resolved. All areas of Kantata OX are back to normal. Thank you for your patience!

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Started Jun 18, 2026, 08:12 PM UTC· resolved Jun 18, 2026, 11:20 PM UTC

1. investigating Jun 18, 2026, 08:12 PM UTC

   We are investigating reports that the tasks reordering in templates is not working correctly.

2. identified Jun 18, 2026, 08:31 PM UTC

   The likely cause of the issue has been identified and a potential fix is in the works.

3. identified Jun 18, 2026, 09:54 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Jun 18, 2026, 10:54 PM UTC

   We have identified the issue and are deploying a fix.

5. resolved Jun 18, 2026, 11:20 PM UTC

   We have a deployed a fix and task reordering in templates is functioning correctly again.

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Started Jun 15, 2026, 01:10 PM UTC· resolved Jun 15, 2026, 02:55 PM UTC

1. investigating Jun 15, 2026, 01:10 PM UTC

   We are currently investigating this issue.

2. investigating Jun 15, 2026, 01:45 PM UTC

   We continue to investigate the issue and believe we have discovered the root cause. Thank you for your patience as we work to implement and deploy a fix.

3. investigating Jun 15, 2026, 02:11 PM UTC

   We are continuing to investigate this issue.

4. identified Jun 15, 2026, 02:14 PM UTC

   The root cause of the issue has been verified and we are now actively reverting the file changes for deployment.

5. identified Jun 15, 2026, 02:34 PM UTC

   We are continuing to work on a fix for this issue.

6. monitoring Jun 15, 2026, 02:43 PM UTC

   A partial fix has been deployed that re-enables the export functionality. There continues to be a known styling issue related to the form. This will also be fixed soon.

7. resolved Jun 15, 2026, 02:55 PM UTC

   The project time and expense export functionality is now available again.

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Started Jun 12, 2026, 04:55 PM UTC· resolved Jun 12, 2026, 05:52 PM UTC

1. investigating Jun 12, 2026, 04:55 PM UTC

   We are investigating an issue where projects in the Resource Center Projects tab are missing dropdown arrow.

2. identified Jun 12, 2026, 05:09 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jun 12, 2026, 05:52 PM UTC

   This incident has been resolved.

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Started Jun 02, 2026, 06:40 PM UTC· resolved Jun 02, 2026, 08:21 PM UTC

1. investigating Jun 02, 2026, 06:40 PM UTC

   We are currently investigating this issue.

2. investigating Jun 02, 2026, 07:09 PM UTC

   We are continuing to investigate this issue.

3. identified Jun 02, 2026, 07:31 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Jun 02, 2026, 08:01 PM UTC

   A fix has been deployed and we are monitoring the results.

5. resolved Jun 02, 2026, 08:21 PM UTC

   This incident has been resolved.

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Started May 13, 2026, 08:29 PM UTC· resolved May 13, 2026, 08:38 PM UTC

1. investigating May 13, 2026, 08:29 PM UTC

   Some users have reported that tasks are not moving to their intended position when reordering in the task tracker. We are currently investigating the issue.

2. identified May 13, 2026, 08:32 PM UTC

   The issue has been identified and a fix is being rolled out.

3. monitoring May 13, 2026, 08:34 PM UTC

   The fix has been implemented and we are monitoring the results.

4. monitoring May 13, 2026, 08:34 PM UTC

   We are continuing to monitor for any further issues.

5. resolved May 13, 2026, 08:38 PM UTC

   This incident has been resolved.

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Started Apr 30, 2026, 11:01 PM UTC· resolved May 01, 2026, 02:17 AM UTC

1. investigating Apr 30, 2026, 11:01 PM UTC

   We are investigating an issue with standard Insights. A small subset of accounts are unable to view their dashboards. We have contacted our BI Partner and they are working on a fix. To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.

2. investigating May 01, 2026, 12:08 AM UTC

   Our BI partner is continuing to work on a fix. We're unable to provide an ETA at this time, but we will update with more information as we receive it.

3. resolved May 01, 2026, 02:17 AM UTC

   The issue is resolved, and a data load has finished successfully for all accounts. We thank you for your patience an apologize for any inconvenience.

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Started Apr 06, 2026, 03:21 PM UTC· resolved Apr 06, 2026, 04:19 PM UTC

1. investigating Apr 06, 2026, 03:21 PM UTC

   We are currently noticing data sync issues on MBridge.

2. identified Apr 06, 2026, 03:35 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Apr 06, 2026, 03:42 PM UTC

   A fix has been implemented and we are monitoring the results. You may experience some delays as we work through the backlog of jobs.

4. resolved Apr 06, 2026, 04:19 PM UTC

   This incident has been resolved.

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Started Apr 01, 2026, 11:09 PM UTC· resolved Apr 02, 2026, 02:39 AM UTC

1. identified Apr 01, 2026, 11:09 PM UTC

   Audit Logs data has not been updated since March 30, 4:30pm Pacific. All reports are functional but will not reflect recent updates. The problem has been identified and the fix is running. No data has been lost, and we expect the system to take time to catch up. We will monitor progress and update status when we have an estimate of the time to complete.

2. monitoring Apr 01, 2026, 11:31 PM UTC

   We estimate that it will take between 6-7 hours for the system to have all data up to date. Progress will continue to be monitored, and we will update status regularly.

3. monitoring Apr 02, 2026, 02:32 AM UTC

   Processing the data backlog took less time than expected. All data in audit logs should be nearly up to date, and will be completely up to date soon.

4. resolved Apr 02, 2026, 02:39 AM UTC

   All data in audit logs is now up to date.

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Started Mar 26, 2026, 05:29 PM UTC· resolved Mar 26, 2026, 06:45 PM UTC

1. investigating Mar 26, 2026, 05:29 PM UTC

   We are currently aware of an issue that is preventing Pulse surveys from loading and are actively working on a solution.

2. identified Mar 26, 2026, 05:42 PM UTC

   We’ve found the underlying cause of the problem and are now working on a fix. We should have everything back to normal soon!

3. monitoring Mar 26, 2026, 05:48 PM UTC

   We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

4. resolved Mar 26, 2026, 06:45 PM UTC

   This incident has been resolved. Thank you for your patience!

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Started Jan 14, 2026, 03:41 PM UTC· resolved Jan 14, 2026, 06:25 PM UTC

1. investigating Jan 14, 2026, 03:41 PM UTC

   We’re noticing a higher number of errors than usual in Kantata OX. We’re working to resolve this as quickly as possible. Thanks for your patience! Users experiencing this issue can refresh the page and continue to work as usual.

2. investigating Jan 14, 2026, 04:17 PM UTC

   We’re continuing to investigate the issue and working to resolve this as quickly as possible. Thank you for your patience! Users experiencing this issue can refresh the page and continue to work as usual.

3. investigating Jan 14, 2026, 04:24 PM UTC

   We are continuing to investigate this issue.

4. identified Jan 14, 2026, 04:29 PM UTC

   The issue has been identified and a fix is being implemented. Thank you for your patience while we work to resolve this issue.

5. monitoring Jan 14, 2026, 04:37 PM UTC

   A fix has been implemented and we are monitoring the results.

6. investigating Jan 14, 2026, 04:57 PM UTC

   We are continuing to observe elevated error rates. We're continuing to work to resolve this as quickly as possible. Thank you for your patience!

7. monitoring Jan 14, 2026, 05:53 PM UTC

   We have identified the issue and deployed a fix. Error rates are now decreasing and we will continue to monitor performance and errors until returning to normal operation. Thank you for your patience as we work to fully resolve this.

8. resolved Jan 14, 2026, 06:25 PM UTC

   This incident has been resolved. Users and integrations that encountered 502 or 504 errors are safe to retry operations. Some M-Bridge and Connect integrations may have automatically disabled due to elevated error rates and may need to be manually re-enabled.

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Started Dec 16, 2025, 05:42 PM UTC· resolved Dec 16, 2025, 07:34 PM UTC

1. investigating Dec 16, 2025, 05:42 PM UTC

   We are currently noticing slowness across Kantata OX. We appreciate your patience as we investigate this issue.

2. investigating Dec 16, 2025, 06:00 PM UTC

   Site load times have returned to normal.

3. identified Dec 16, 2025, 06:20 PM UTC

   We have identified the issue and we are working on a fix for it.

4. monitoring Dec 16, 2025, 06:40 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Dec 16, 2025, 07:34 PM UTC

   This incident has been resolved.

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Started Nov 21, 2025, 12:44 AM UTC· resolved Nov 26, 2025, 02:44 AM UTC

1. investigating Nov 21, 2025, 12:44 AM UTC

   We’re noticing a higher number of errors than usual with our Project Agent and Status Report Agent. We’re working to resolve this as quickly as possible. Thanks for your patience!

2. identified Nov 21, 2025, 05:30 PM UTC

   We’ve found the underlying cause of the problem to be an issue with one of our AI sub-processors and are now working on a fix.

3. identified Nov 24, 2025, 05:31 PM UTC

   We are continuing to work on a fix for the issue with one of our AI sub-processors. Thank you for your patience.

4. monitoring Nov 26, 2025, 12:40 AM UTC

   We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

5. resolved Nov 26, 2025, 02:44 AM UTC

   This incident has been resolved. Thank you for your patience!

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Started Oct 29, 2025, 06:28 PM UTC· resolved Oct 29, 2025, 08:05 PM UTC

1. identified Oct 29, 2025, 06:28 PM UTC

   Our Business Intelligence Partner is currently offline, they are undergoing emergency maintenance. We are continuing to monitor the situation.

2. identified Oct 29, 2025, 06:35 PM UTC

   Our Business Intelligence Partner has identified the issue and they are working on a fix.

3. identified Oct 29, 2025, 07:04 PM UTC

   Our Business Intelligence Partner is working on a fix for this issue. We are continuing to monitor the situation.

4. identified Oct 29, 2025, 07:13 PM UTC

   The issue has been resolved, and Insights reports are now accessible. Data refreshes will be resumed when we have confirmed those systems are accessible.

5. monitoring Oct 29, 2025, 07:29 PM UTC

   Our BI partner has confirmed that all systems are operational. Data refreshes are resumed, and we expect all data to be up to date within an hour.

6. resolved Oct 29, 2025, 08:05 PM UTC

   Data refreshes have completed for all accounts, and Insights reports will reflect up to date data. Thank you for your patience regarding this issue.

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Started Oct 20, 2025, 04:04 PM UTC· resolved Oct 20, 2025, 07:13 PM UTC

1. investigating Oct 20, 2025, 04:04 PM UTC

   We’re noticing issues that are preventing access to Smart Upload Manager right now. We’re looking into it and will keep you updated. Thanks for your understanding.

2. identified Oct 20, 2025, 04:20 PM UTC

   Our third party provider is experiencing a service disruption that is affecting Smart Upload Manager. We are working with our provider to resolve the issue.

3. monitoring Oct 20, 2025, 06:02 PM UTC

   The application is now accessible but some features and functions may still present intermittent issues. We will continue to monitor until performance is fully restored.

4. resolved Oct 20, 2025, 07:13 PM UTC

   The incident is now resolved. Thank you for your patience.

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Started Sep 16, 2025, 04:24 AM UTC· resolved Sep 16, 2025, 04:04 PM UTC

1. investigating Sep 16, 2025, 04:24 AM UTC

   We are currently investigating this issue.

2. identified Sep 16, 2025, 04:30 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Sep 16, 2025, 04:49 AM UTC

   We have confirmed that the issue is with our cloud provider. We have reached out to their support team to resolve the issue but expect it may take up to 24 hours to resolve completely.

4. resolved Sep 16, 2025, 04:04 PM UTC

   This incident has been resolved. All areas of Kantata OX are back to normal. Thank you for your patience!

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Started Aug 06, 2025, 04:55 PM UTC· resolved Aug 06, 2025, 07:34 PM UTC

1. investigating Aug 06, 2025, 04:55 PM UTC

   We are currently noticing an issue in accessing Time Approvals. We appreciate your patience as we investigate this issue.

2. investigating Aug 06, 2025, 05:27 PM UTC

   We are continuing to investigate this issue.

3. investigating Aug 06, 2025, 06:04 PM UTC

   We are continuing to investigate this issue.

4. identified Aug 06, 2025, 06:17 PM UTC

   The issue has been identified and a fix is being implemented.

5. identified Aug 06, 2025, 07:19 PM UTC

   We are still in the process of implementing the fix for this issue.

6. monitoring Aug 06, 2025, 07:27 PM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved Aug 06, 2025, 07:34 PM UTC

   This incident has been resolved and Time Approvals are now accessible.

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Started Jul 09, 2025, 03:56 PM UTC· resolved Jul 09, 2025, 06:00 PM UTC

1. investigating Jul 09, 2025, 03:56 PM UTC

   Question Sets Beta configuration page is currently unavailable, no data loss is expected, this is only impacting a limited subset of Pulse customers.

2. identified Jul 09, 2025, 04:06 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 09, 2025, 04:27 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 09, 2025, 06:00 PM UTC

   This incident has been resolved.

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Started Jul 07, 2025, 05:00 PM UTC· resolved Jul 07, 2025, 06:11 PM UTC

1. investigating Jul 07, 2025, 05:00 PM UTC

   We are investigating reports of visual issues with timesheets and other parts of the application.

2. identified Jul 07, 2025, 05:32 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 07, 2025, 06:04 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 07, 2025, 06:11 PM UTC

   This incident has been resolved.

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Started Jul 02, 2025, 09:09 PM UTC· resolved Jul 02, 2025, 09:26 PM UTC

1. investigating Jul 02, 2025, 09:09 PM UTC

   We are investigating why pulse surveys have not been delivered for the past two weeks. No data has been lost. We appreciate your patience as we investigate this issue.

2. resolved Jul 02, 2025, 09:26 PM UTC

   Pulse surveys are now being sent out. This incident has been resolved.

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Started Jun 17, 2025, 04:26 PM UTC· resolved Jun 17, 2025, 06:35 PM UTC

1. investigating Jun 17, 2025, 04:26 PM UTC

   Our in-app support live chat may get stuck loading. While we investigate and resolve this issue, please use our portal directly if you need to contact support https://mavenexchange.mavenlink.com/s/client-support.

2. monitoring Jun 17, 2025, 05:29 PM UTC

   We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.

3. resolved Jun 17, 2025, 06:35 PM UTC

   This incident has been resolved. Thank you for your patience!

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Started May 01, 2025, 02:06 PM UTC· resolved May 01, 2025, 03:56 PM UTC

1. investigating May 01, 2025, 02:06 PM UTC

   We are aware that M-Bridge may be inaccessible and returning 500 errors when attempting to access the website. We are investigating the issue.

2. monitoring May 01, 2025, 03:12 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 01, 2025, 03:56 PM UTC

   This incident has been resolved. A storage issue made the application temporarily inaccessible. There is no risk of data loss and all integrations have resumed operating as configured. Thank you for your patience!

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