Mavenlink experienced a critical incident on October 29, 2025 affecting Kantata OX Insights, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 29, 2025, 06:28 PM UTC
Our Business Intelligence Partner is currently offline, they are undergoing emergency maintenance. We are continuing to monitor the situation.
- identified Oct 29, 2025, 06:35 PM UTC
Our Business Intelligence Partner has identified the issue and they are working on a fix.
- identified Oct 29, 2025, 07:04 PM UTC
Our Business Intelligence Partner is working on a fix for this issue. We are continuing to monitor the situation.
- identified Oct 29, 2025, 07:13 PM UTC
The issue has been resolved, and Insights reports are now accessible. Data refreshes will be resumed when we have confirmed those systems are accessible.
- monitoring Oct 29, 2025, 07:29 PM UTC
Our BI partner has confirmed that all systems are operational. Data refreshes are resumed, and we expect all data to be up to date within an hour.
- resolved Oct 29, 2025, 08:05 PM UTC
Data refreshes have completed for all accounts, and Insights reports will reflect up to date data. Thank you for your patience regarding this issue.