Mavenlink Outage History

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Mavenlink had 36 outages in the last 2 years totaling 40h 27m of downtime — averaging 1.5 incidents per month.

There were 36 Mavenlink outages since July 8, 2024 totaling 40h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mavenlink.com

Notice November 25, 2024

Degraded Audit Logs

Detected by Pingoru
Nov 25, 2024, 04:28 PM UTC
Resolved
Nov 26, 2024, 02:04 AM UTC
Duration
9h 35m
Affected: Kantata OX Audit Logs
Timeline · 3 updates
  1. monitoring Nov 25, 2024, 04:28 PM UTC

    We are experiencing delays on audit logs for some clients. We expect no loss of data and all events during the time of the incident will be generated once service is restored.

  2. monitoring Nov 25, 2024, 06:22 PM UTC

    We are still experiencing delays for audit logs for some clients. Some events occurring since the start of this incident will be unavailable until the incident is resolved. We continue to monitor the situation, and still hold the expectation of no loss of data. We apologize for the inconvenience and thank you for your patience.

  3. resolved Nov 26, 2024, 02:04 AM UTC

    This incident has been resolved and audit logs are no longer delayed. Thank you for your patience.

Read the full incident report →

Major November 14, 2024

Issues Logging in to OX via SSO

Detected by Pingoru
Nov 14, 2024, 07:08 PM UTC
Resolved
Nov 14, 2024, 07:32 PM UTC
Duration
24m
Affected: Kantata OX Application
Timeline · 3 updates
  1. identified Nov 14, 2024, 07:08 PM UTC

    We have identified an issue logging into Kantata OX with SSO. A fix is being worked on. We apologize for the inconvenience.

  2. monitoring Nov 14, 2024, 07:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2024, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 2, 2024

Degraded Subscribed Events and Audit Logs

Detected by Pingoru
Nov 02, 2024, 08:06 PM UTC
Resolved
Nov 03, 2024, 03:06 AM UTC
Duration
7h
Affected: Kantata OX Audit LogsKantata OX Subscribed Events API
Timeline · 4 updates
  1. investigating Nov 02, 2024, 08:06 PM UTC

    We are experiencing degradation on audit logs and subscribed event generation. We expect no loss of data and all events during the time of the incident will be generated once service is restored.

  2. identified Nov 03, 2024, 02:08 AM UTC

    We've identified the issue and are implementing the resolution. We still hold the expectation of no loss of data, but events occurring since the start of the incident will be unavailable until this resolution is deployed.

  3. monitoring Nov 03, 2024, 02:45 AM UTC

    A fix has been deployed and we are processing events that occurred during the duration of the incident. We thank you for your patience.

  4. resolved Nov 03, 2024, 03:06 AM UTC

    Events are now being processed correctly. Events for the Subscribed Events feature have been fully processed. Events for Audit Logs may take up to 24 hours to fully process. Again, we thank you for your patience.

Read the full incident report →

Minor October 15, 2024

Increased Error Rates Connecting to Kantata OX

Detected by Pingoru
Oct 15, 2024, 05:23 PM UTC
Resolved
Oct 15, 2024, 06:15 PM UTC
Duration
51m
Affected: Kantata OX Application
Timeline · 5 updates
  1. investigating Oct 15, 2024, 05:23 PM UTC

    We are currently investigating elevated errors rates attempting to access Kantata OX.

  2. identified Oct 15, 2024, 05:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 15, 2024, 06:06 PM UTC

    We are continuing to work on a fix for this issue. Thank you for your patience.

  4. monitoring Oct 15, 2024, 06:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 15, 2024, 06:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2024

Intermittent Reports of Being Unable to Access Kantata OX

Detected by Pingoru
Oct 01, 2024, 05:21 PM UTC
Resolved
Oct 01, 2024, 05:39 PM UTC
Duration
18m
Affected: Kantata OX Application
Timeline · 3 updates
  1. investigating Oct 01, 2024, 05:21 PM UTC

    We are investigating intermittent reports of users unable to access Kantata OX.

  2. monitoring Oct 01, 2024, 05:29 PM UTC

    The issue has been resolved and we are continuing to monitor for any further issues.

  3. resolved Oct 01, 2024, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 1, 2024

Degraded Insights Operations

Detected by Pingoru
Oct 01, 2024, 11:22 AM UTC
Resolved
Oct 01, 2024, 06:11 PM UTC
Duration
6h 49m
Affected: Kantata OX Insights
Timeline · 7 updates
  1. investigating Oct 01, 2024, 11:22 AM UTC

    There's a known issue when trying to access Insights. Our team is investigating this issue.

  2. investigating Oct 01, 2024, 12:32 PM UTC

    We're continuing to investigate the issue and will provide additional information as we have it.

  3. identified Oct 01, 2024, 12:42 PM UTC

    We've identified the issue causing the errors when attempting to access Insights and are actively working towards a resolution.

  4. identified Oct 01, 2024, 02:34 PM UTC

    We are still working on towards a resolution. We appreciate your patience and apologize for the disruption has caused.

  5. identified Oct 01, 2024, 03:19 PM UTC

    We are in the process of deploying a fix. This was the caused by a misconfiguration resulting in the usage of an expired key, and only affected the access to viewing Insights dashboards within Kantata OX. All data loads have been running as normal with no impact on the data. We apologize again for the disruption this has caused.

  6. monitoring Oct 01, 2024, 03:43 PM UTC

    We've implemented a fix and are seeing Insights dashboards loading successfully. We'll continue to monitor for any issues that arise. We apologize again for the disruption this has caused.

  7. resolved Oct 01, 2024, 06:11 PM UTC

    We've confirmed that access to Insights dashboards within Kantata OX has been restored and are going to mark this incident as resolved. An RCA will be provided for this incident within 30 days. We greatly apologize for this disruption even more so at the beginning of the month.

Read the full incident report →

Notice October 1, 2024

Degraded Subscribed Events

Detected by Pingoru
Oct 01, 2024, 12:59 AM UTC
Resolved
Oct 01, 2024, 01:09 AM UTC
Duration
10m
Affected: Kantata OX Subscribed Events API
Timeline · 2 updates
  1. identified Oct 01, 2024, 12:59 AM UTC

    We have identified an issue with Subscribed Events for a small subset of accounts in which they are not being properly saved into the system. We have a fix in the works and are actively working to reestablishing the service for all our customers. We expect an interruption of Subscribed Event generation for all customers while we deal with the issue at hand. No data loss is expected will be experienced.

  2. resolved Oct 01, 2024, 01:09 AM UTC

    The fix has been applied and we have confirmed the service has fully reestablished, and all events are now generated without any data loss.

Read the full incident report →

Major September 27, 2024

Performance Issue for Kantata OX

Detected by Pingoru
Sep 27, 2024, 08:03 PM UTC
Resolved
Sep 27, 2024, 08:49 PM UTC
Duration
45m
Affected: Kantata OX ApplicationKantata OX API
Timeline · 4 updates
  1. investigating Sep 27, 2024, 08:03 PM UTC

    We are currently noticing slowness across Kantata OX. We appreciate your patience as we investigate this issue.

  2. investigating Sep 27, 2024, 08:16 PM UTC

    We are continuing to investigate the issue, including new reports about the inability to log in to Kantata OX.

  3. monitoring Sep 27, 2024, 08:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 27, 2024, 08:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2024

Page Load Issues on Project Create

Detected by Pingoru
Sep 18, 2024, 07:38 PM UTC
Resolved
Sep 18, 2024, 08:17 PM UTC
Duration
39m
Affected: Kantata OX Application
Timeline · 3 updates
  1. identified Sep 18, 2024, 07:38 PM UTC

    We have identified an issue where the page to create new Projects does not load and are currently working on a resolution. We apologize for the inconvenience and appreciate your patience.

  2. monitoring Sep 18, 2024, 08:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 18, 2024, 08:17 PM UTC

    The Project Create page is now loading correctly.

Read the full incident report →

Major July 22, 2024

Kantata OX emails are not being delivered

Detected by Pingoru
Jul 22, 2024, 01:50 PM UTC
Resolved
Jul 22, 2024, 11:02 PM UTC
Duration
9h 11m
Affected: Kantata OX Email Delivery
Timeline · 8 updates
  1. investigating Jul 22, 2024, 01:50 PM UTC

    Emails are not being delivered for Kantata OX customers. We are currently investigating the issue and apologize for the inconvenience.

  2. investigating Jul 22, 2024, 04:16 PM UTC

    We are continuing to investigate this issue. We apologize for the inconvenience and appreciate your patience.

  3. identified Jul 22, 2024, 05:13 PM UTC

    The issue has been identified and we are working on a solution.

  4. identified Jul 22, 2024, 05:59 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jul 22, 2024, 08:02 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Jul 22, 2024, 08:55 PM UTC

    We have identified a solution and emails are being delivered.

  7. monitoring Jul 22, 2024, 10:33 PM UTC

    A fix has been implemented and we are monitoring the results. Most emails have been sent and we are working through a small backlog of jobs that were unable to be processed automatically.

  8. resolved Jul 22, 2024, 11:02 PM UTC

    All email in the backlog has now been processed and email is functioning normally.

Read the full incident report →

Minor July 8, 2024

OX Customer Support Portal Outage

Detected by Pingoru
Jul 08, 2024, 03:24 PM UTC
Resolved
Jul 08, 2024, 08:04 PM UTC
Duration
4h 40m
Timeline · 2 updates
  1. investigating Jul 08, 2024, 03:24 PM UTC

    We are currently experiencing an outage with the OX Customer Support Portal. The issue has been identified and we're working as fast as possible to resolve. If you need immediate assistance from Kantata Support please contact us via our 24/7 live chat.

  2. resolved Jul 08, 2024, 08:04 PM UTC

    The OX Customer Support Portal is now available. Thank you for your patience.

Read the full incident report →