Marqeta Outage History

We are investigating issues processing Visa clearing and settlement files for today. We see no issues with clearings and settlement files for other networks. We see no impact to authorizations from any Network. Since the files have not been processed, impacted Marqeta customers on Visa will see an absence of clearing webhooks, and no Visa VSS report files until this incident is resolved. Prrefunded customers will see no clearings posted to cardholder balances until this incident is mitigated.

Engineers found the root cause, and have mitigated. The files are now being processed, Marqeta customers will start to see clearing webhooks now. We will monitor the procesing of clearing files, and update this incident when we are caught up, and will note that we are Operational then.

Engineers have clarified that Mastercard files were also impacted in the same timeframe. We are continuing to monitor the processing of Visa and Mastercard clearing files. Currently, the engineers have re-created the program level split files for clearing and reporting. As a part of this work there is a focus on preventing duplicate files from being sent. Once complete, we will send the split files to be cleared and/or delivered to customers. The next update will occur when we have confirmed that all files are caught up.

Visa files have finished processing. Engineers have completed the program level split files and they are now currently processing; we will continue to monitor their progress. While we don't have an exact ETA for complete resolution at this time, we will provide additional details as they become available. The next update will occur when all files have been fully processed and we can confirm operational status.

For Mastercard, program level split files are continuing to progress with no ETA yet. Clearing webhooks have an ETA of one hour. Engineers are investigating reports of missing Mastercard T112 reports, and will look to resend them by end of day. While we don't have an exact ETA for complete resolution at this time, we will continue to provide additional details as they become available.

Marqeta has identified an issue that is impacting Risk & Dispute services we provide. We are actively working to resolve the issue as quickly as possible

Some customers may find some features of Marqeta Dashboard report customization are unavailable. This will include program filtering. Engineers are aware and are working on restoring all features.

The Confluent sink connector is experiencing degraded performance. Starting from 02:30 AM PST some customers may see a lag between MySQL tables and Snowflake. This will impact downstream reporting or analysis that required intraday data. Engineers are aware of the issue and are working on a solution.

We are continuing to experience data synchronization delays starting around 02:30 AM PST. Some data pipelines to Snowflake are experiencing intermittent issues. This may impact downstream reporting or analysis that requires intraday data. Our team is actively investigating and working on a resolution. Updates will follow as we learn more.

Marqeta Engineers were alerted to an elevated amount of STIPs from the Visa Network. We have a response team engaged and we are investigating.

Marqeta engineers were alerted by our monitors to a challenge with debit transactions resulting in intermittent STIPs for our customer on the Mastercard network. A response team is engaged and is working with Mastercard to isolate the source of the challenge.

Marqeta engineers have identified that Apple WPP is not provisioning for some customers, starting September 23. This would result in an error in digital wallets. Engineers are working with Apple to determine the cause and work towards a solution.