Marqeta Outage History
Marqeta is up right nowPingoru has recorded 85 incidents for Marqeta: 78 in the last 12 months and 28 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 119 of 720 (16%) |
| May 2026 | 5 | 192 of 744 (26%) |
| June 2026 | 11 | 255 of 720 (35%) |
| July 2026 | 15 | 301 of 744 (40%) |
| August 2026 | 8 | 45 of 744 (6%) |
| September 2026 | 9 | 186 of 720 (26%) |
| October 2026 | 9 | 36 of 591 (6%) |
Incidents, newest first
Major July 29, 2026 Mastercard Digital Wallet Token Outage 1h 58m Digital Wallets & Tokenization
Started Jul 29, 2026, 12:26 PM UTC· resolved Jul 29, 2026, 02:24 PM UTC
- investigating Jul 29, 2026, 12:26 PM UTC
We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team is actively checking for the root cause and working toward a resolution. We will post another update as soon as we have more information.
- investigating Jul 29, 2026, 01:03 PM UTC
We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team has escalated with Mastercard and are actively checking for the root cause and working toward a resolution. We will post another update as soon as we have more information.
- investigating Jul 29, 2026, 01:37 PM UTC
We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team has escalated with Mastercard, and they have confirmed an issue on their side that they are actively investigating. We will post another update as soon as we have more information.
- resolved Jul 29, 2026, 02:24 PM UTC
Marqeta engineers have confirmed digital wallet token operations have returned to normal. We will continue to engage with Mastercard to provide an RCA.
Notice July 25, 2026 Delayed Visa Settlement and Clearing Files - July 25th 2h 8m
Started Jul 25, 2026, 05:04 PM UTC· resolved Jul 25, 2026, 07:12 PM UTC
- identified Jul 25, 2026, 05:04 PM UTC
Marqeta engineers are currently addressing an issue impacting the delivery of Visa clearing files for July 25th. We have begun receiving some Visa clearing files over the last hour; however, we are still waiting on remaining clearing files, including the VSS summary information compared to typical daily volumes. Our engineering team is actively working with Visa to resolve the delay and process the remaining files as quickly as possible. We will provide another update as soon as more information becomes available.
- resolved Jul 25, 2026, 07:12 PM UTC
Marqeta engineers have confirmed that all outstanding Visa SMS settlement and clearing files were successfully received as of 18:03 UTC/11:03 AM PDT. Thank you for your patience.
Notice July 24, 2026 Mastercard T464 Files Delayed 7h
Started Jul 24, 2026, 08:48 AM UTC· resolved Jul 24, 2026, 03:48 PM UTC
- resolved Jul 24, 2026, 05:09 PM UTC
On Friday, July 24, 2026, at approximately 08:48 PT (15:48 UTC), Marqeta engineers identified that Mastercard T464 file deliveries are delayed by about 4 hours due to a issue from the network. The file has since been delivered and is processing as expected.
Major July 21, 2026 Core API Degraded Traffic 3h 15m Core API, Applications, Digital Wallets & Tokenization, Risk & Disputes
Started Jul 21, 2026, 07:41 PM UTC· resolved Jul 21, 2026, 10:56 PM UTC
- investigating Jul 21, 2026, 07:41 PM UTC
On Tuesday, July 21, 2026, at approximately 12:19 PT (19:19 UTC), Marqeta engineers detected an issue causing intermittent service degradation and elevated error rates affecting API traffic. Engineering teams are actively working to normalize traffic flow and restore full service reliability. A follow-up notification with more detail will be sent within 30 minutes.
- identified Jul 21, 2026, 08:09 PM UTC
On Tuesday, July 21, 2026, at approximately 12:19 PT (19:19 UTC), Marqeta engineers detected an issue causing intermittent service degradation and elevated error rates affecting API traffic. Our engineering teams initiated a mitigating action at 12:45 PT (19:45 UTC) as a part of our ongoing remediation efforts. We are actively provisioning the fix and will provide a follow-up status update once the fix is completed and verified to ensure full service reliability.
- identified Jul 21, 2026, 08:27 PM UTC
On Tuesday, July 21, 2026, at approximately 12:19 PT (19:19 UTC), Marqeta engineers detected an issue causing intermittent service degradation and elevated error rates affecting API traffic and Digital Wallets & Tokenization. Our engineering teams initiated a mitigating action at 12:45 PT (19:45 UTC) as a part of our ongoing remediation efforts. We are actively provisioning the fix and will provide a follow-up status update once the fix is completed and verified to ensure full service reliability.
- identified Jul 21, 2026, 08:30 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 21, 2026, 08:35 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 21, 2026, 08:35 PM UTC
On Tuesday, July 21, 2026, at approximately 12:19 PT (19:19 UTC), Marqeta engineers detected an issue causing intermittent service degradation and elevated error rates affecting multiple services. Our engineering teams initiated a mitigating action at 12:45 PT (19:45 UTC) as a part of our ongoing remediation efforts. We are actively provisioning the fix and will provide a follow-up status update once the fix is completed and verified to ensure full service reliability.
- monitoring Jul 21, 2026, 09:36 PM UTC
Marqeta engineers successfully completed primary remediation efforts at 13:35 PDT, resulting in a significant reduction in service impact across our platform. Our infrastructure has stabilized, and services are recovering. We are continuing to monitor system performance closely as traffic patterns normalize and are proactively implementing further architectural optimizations to ensure continued reliability. We will provide a final update once we confirm full service restoration and stability.
- resolved Jul 21, 2026, 10:56 PM UTC
On Tuesday, July 21, 2026, Marqeta experienced a traffic flooding event that led to service degradation across our API infrastructure. This volume triggered automated protective measures, causing intermittent instability for several services. Our engineering teams have successfully mitigated the issue by migrating the affected endpoints to isolated infrastructure to shield our core services and ensure load is managed effectively. We have confirmed a return to normal service levels across all of the impacted services, and we are maintaining proactive monitoring to ensure continued platform stability. We appreciate your patience as we worked to resolve this incident.
Major July 21, 2026 API Endpoint intermittent Connectivity Issues 9h 36m Core API
Started Jul 21, 2026, 01:31 PM UTC· resolved Jul 21, 2026, 11:07 PM UTC
- identified Jul 21, 2026, 01:31 PM UTC
Marqeta engineering team is currently investigating an issue affecting a subset of our customers experiencing intermittent failures when accessing Marqeta API endpoints. Our engineering team has identified the issue and is actively working to remediate it .We will provide a further update within the next 30 minutes as our teams continue to work toward full resolution. We sincerely apologize for any disruption this may be causing to your operations and appreciate your patience as we work urgently to restore full service.
- monitoring Jul 21, 2026, 02:00 PM UTC
On Tuesday, July 21, 2026, Marqeta engineering team investigated an issue affecting a subset of our customers experiencing intermittent failures when accessing Marqeta API endpoints. Marqeta engineering team has completed at 06:40 PT a configuration change as part of our ongoing remediation efforts. No further intermittent SSL handshake connection failures are currently observed .We are continuing to closely monitor our systems and analyze metrics to determine the root cause and ensure full service stability. We will share a resolving update once long term stability is confirmed.
- resolved Jul 21, 2026, 11:07 PM UTC
On July 21, 2026, a subset of customers experienced intermittent failures when accessing Marqeta API endpoints. The issue was caused by an insufficient number of service instances in a specific availability zone, which led to resource constraints and connection limit exhaustion under load. Our engineering team resolved the issue by scaling up instance capacity and significantly increasing connection limits to address the underlying scaling constraints. All affected services have returned to normal operation and we have confirmed stable performance across the platform after concluding a monitoring period. We sincerely apologize for any disruption this caused and thank you for your patience.
Minor July 20, 2026 STIPs On Multiple Card Networks 3d 23h Payment Processing
Started Jul 20, 2026, 08:13 PM UTC· resolved Jul 24, 2026, 07:34 PM UTC
- investigating Jul 20, 2026, 08:13 PM UTC
On Monday, July 20, 2026, Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in rather than Marqeta's real-time decisioning, starting at approximately 13:09 PT (20:09 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.
- monitoring Jul 20, 2026, 08:43 PM UTC
On Monday, July 20, 2026, Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in, starting at approximately 13:09 PT (20:09 UTC). Our engineering team has identified the root cause as a brief network connectivity issue that has been restored. The team is continuing to monitor to ensure there are no additional effects. We will update again if there is a change to the state of the incident.
- resolved Jul 24, 2026, 07:34 PM UTC
There have been no additional effects detected.
Major July 15, 2026 Degraded traffic on Mastercard 3DS 1d 21h 3DS
Started Jul 15, 2026, 08:18 PM UTC· resolved Jul 17, 2026, 05:30 PM UTC
- investigating Jul 15, 2026, 08:18 PM UTC
On Wednesday, July 15, 2026, Marqeta engineers detected a new issue affecting Mastercard 3D Secure (3DS) authentication requests, starting at approximately 13:04 PT (20:04 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.
- investigating Jul 15, 2026, 08:52 PM UTC
On Wednesday, July 15, 2026, Marqeta engineers detected a new issue affecting Mastercard 3D Secure (3DS) authentication requests, starting at approximately 13:04 PT (20:04 UTC). Our team is actively investigating with Mastercard to determine the root cause and assess the full scope of impact. A follow-up notification with more detail will be provided once Mastercard completes their analysis.
- identified Jul 16, 2026, 02:28 PM UTC
On Wednesday, July 15, 2026, Marqeta engineers detected a new issue affecting Mastercard 3D Secure (3DS) authentication requests, starting at approximately 13:04 PT (20:04 UTC). Mastercard is continuing to work to determine the root cause and correct it. A follow-up notification with more detail will be provided once Mastercard completes their analysis.
- monitoring Jul 16, 2026, 06:29 PM UTC
On Wednesday, July 15, 2026, Marqeta engineers detected a new issue affecting Mastercard 3D Secure (3DS) authentication requests, starting at approximately 13:04 PT (20:04 UTC). Marqeta engineers have detected a decrease in the rate of errors. We are continuing to wait for guidance or confirmation from Mastercard that the issue has been resolved. A follow-up notification with more detail will be provided once Mastercard completes their analysis.
- resolved Jul 17, 2026, 05:30 PM UTC
Marqeta engineers have confirmed the errors have subsided. Although we continue to await an RCA from Mastercard, evidence indicates they deployed a broken certificate bundle and have been progressively redeploying them them. We will continue to monitor for any additional lagging effects.
Notice July 15, 2026 STIPs on the Visa and Pulse Networks 2d 7h Payment Processing
Started Jul 15, 2026, 02:37 PM UTC· resolved Jul 17, 2026, 10:02 PM UTC
- monitoring Jul 15, 2026, 02:37 PM UTC
On Wednesday, July 15, 2026, Marqeta engineers detected a brief issue affecting Stand-In Processing (STIP) across Visa and Pulse card networks occurred between 07:05 and 07:10 PT. Our team is actively monitoring the system for long term stability and will be sharing an update once the monitoring concluded. We appreciate your patience throughout the resolution process.
- resolved Jul 17, 2026, 10:02 PM UTC
On Wednesday, July 15, 2026, Marqeta engineers detected a brief issue affecting Stand-In Processing (STIP) across Visa and Pulse card networks between 07:05 and 07:10 PT. Our engineering team identified the root cause as a disturbance on the card network side, which caused authorization requests to decline.Our team has since concluded a successful monitoring period with no further anomalies detected and has confirmed long-term stability. We thank you for your patience throughout this incident.
Critical July 15, 2026 Mastercard 3DS Degraded Traffic 8h 31m 3DS
Started Jul 15, 2026, 07:57 AM UTC· resolved Jul 15, 2026, 04:28 PM UTC
- investigating Jul 15, 2026, 07:57 AM UTC
On Wednesday, July 15, 2026, Marqeta engineers detected an issue affecting Mastercard 3D Secure (3DS) authentication requests, starting at approximately 00:48 PT (07:48 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.
- identified Jul 15, 2026, 08:22 AM UTC
On Wednesday, July 15, 2026, Marqeta engineers detected an issue affecting Mastercard 3D Secure (3DS) authentication requests, starting at approximately 00:48 PT (07:48 UTC). Our team has contacted Mastercard and they have confirmed this as their network-side outage affecting 3DS. They have confirmed they are continuing to investigate and will begin to provide updates as they determine them. A follow-up notification with more detail will be posted here as soon as Mastercard shares it.
- identified Jul 15, 2026, 09:16 AM UTC
We see traffic returning but we have not heard confirmation from Mastercard that the issue is resolved, we are continuing to monitor to ensure full resolution from the network
- monitoring Jul 15, 2026, 09:17 AM UTC
We see traffic returning but we have not heard confirmation from Mastercard that the issue is resolved, we are continuing to monitor to ensure full resolution from the network
- resolved Jul 15, 2026, 04:28 PM UTC
Traffic continues to be steady and the upstream 3D Secure service is reporting there is no further impact detected or reported to them. We are continuing to await Mastercard's confirmation and any additional details about the cause of their outage. We will reopen this status page if we become aware of any change in their status.
Minor July 14, 2026 STIPs on Multiple Card Networks 3h 34m Payment Processing
Started Jul 14, 2026, 08:59 PM UTC· resolved Jul 15, 2026, 12:33 AM UTC
- investigating Jul 14, 2026, 08:59 PM UTC
On Tuesday, July 14, 2026, Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks starting at approximately 13:35 PT. Our team is actively investigating the root cause and assessing the full scope of impact. We will follow up with additional details as soon as more information is available. A follow-up notification with more detail will be sent within 30 minutes.
- monitoring Jul 14, 2026, 09:28 PM UTC
On Tuesday, July 14, 2026, Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks starting at approximately 13:35 PT. Our engineering team has identified the root cause as a brief network connectivity issue that has been restored. We are actively monitoring our systems to ensure continued stability and will provide a final resolving update once monitoring is concluded.
- resolved Jul 15, 2026, 12:33 AM UTC
Following a successful monitoring period with no further anomalies detected, we have confirmed that the issue has been fully resolved and all systems are operating normally.
Minor July 9, 2026 Visa Settlement Delay 3d 17h Payment Processing
Started Jul 09, 2026, 09:31 PM UTC· resolved Jul 13, 2026, 02:52 PM UTC
- investigating Jul 09, 2026, 09:31 PM UTC
Marqeta is investigating a Visa settlement delay affecting today's incoming and outgoing transfers. We have been in direct contact with Visa and they have confirmed that they are addressing the root cause. We are actively monitoring the situation and will provide an update as soon as we have more information.
- monitoring Jul 10, 2026, 07:17 PM UTC
On July 9, 2026, Marqeta investigated an issue reported on Visa’s Settlement Wires Service affecting a subset of international settlement wires, resulting in delays to settlement processing. Visa confirmed the identification of the source of the disruption and proceeded with the mitigation as of 3:41 PM PT (22:41 UTC) on July 9, 2026. Our engineering teams are actively monitoring to ensure long-term system stability.
- resolved Jul 13, 2026, 02:52 PM UTC
The Issue has been fully resolved as of July 9, 2026 at 3:41 PM PT (22:41 UTC) . Visa successfully implemented corrective actions, and concluded reconciliation and validation activities. Our monitoring period has concluded successfully with no issues identified. We thank you for your patience throughout this incident.
Notice July 2, 2026 STIPs Across Multiple Networks 17m
Started Jul 02, 2026, 05:28 AM UTC· resolved Jul 02, 2026, 05:45 AM UTC
- resolved Jul 02, 2026, 06:21 AM UTC
Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks that occurred between approximately 22:28 PDT and 22:45 PDT. The issue has since been mitigated, and traffic has returned to normal.
Minor July 2, 2026 Misattributed SMS Verification Messages for Australian Cardholders 20h 28m Digital Wallets & Tokenization
Started Jul 02, 2026, 05:11 AM UTC· resolved Jul 03, 2026, 01:39 AM UTC
- identified Jul 02, 2026, 05:11 AM UTC
Marqeta engineers are aware of an issue affecting SMS one-time passcode (OTP) messages sent to cardholders in Australia. Impacted messages are currently being delivered with an "Unverified" sender name instead of the program's normal sender ID. Please note that message delivery itself is not blocked, and cardholders are still successfully receiving and able to use their verification codes. We have identified the root cause as an issue with our upstream SMS provider and have escalated it to them for resolution. We are actively monitoring the situation and will provide an update as soon as more information becomes available.
- resolved Jul 03, 2026, 01:39 AM UTC
Marqeta's upstream SMS provider has resolved the formatting issue affecting cardholder messages in Australia. All SMS one-time passcode (OTP) messages are once again being delivered with their correct program sender IDs. Following a period of sustained monitoring, we have confirmed that this is now closed.
Minor June 30, 2026 Apple Pay Provisioning Stability 15h 45m Digital Wallets & Tokenization
Started Jun 30, 2026, 01:45 AM UTC· resolved Jun 30, 2026, 05:31 PM UTC
- monitoring Jun 30, 2026, 01:45 AM UTC
Marqeta engineers detected a recurrence of issues affecting Apple Pay provisioning between 16:00 PT and 16:30 PT. Traffic has since returned to normal, and services are currently operating as expected. We are continuing to closely monitor the situation to ensure sustained stability. The next update will be provided when new information becomes available.
- resolved Jun 30, 2026, 05:31 PM UTC
Marqeta has received confirmation from Apple Pay that they identified the root cause of the in-app provisioning failures and have resolved the issue. Following an extended period of monitoring normal traffic and sustained system stability, we are now closing this incident.
Major June 29, 2026 Apple Pay Push Provisioning Drops 1h 37m Digital Wallets & Tokenization
Started Jun 29, 2026, 09:30 PM UTC· resolved Jun 29, 2026, 11:07 PM UTC
- investigating Jun 29, 2026, 09:30 PM UTC
On Monday, June 29, 2026, Marqeta engineers detected an issue causing traffic drops for Apple Pay transaction requests and push provisioning, starting at approximately 12:30 PT (19:30 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. The next update will be in approximately 30 minutes.
- investigating Jun 29, 2026, 09:59 PM UTC
Marqeta engineers are continuing to investigate the issue originally detected at approximately 12:30 PT (19:30 UTC). The issue is specifically limited to Apple Pay provisioning. Our team has contacted Apple Pay directly to check for external network outages and we are currently awaiting their response. We will provide another update as soon as we have more information.
- monitoring Jun 29, 2026, 10:27 PM UTC
Marqeta engineers have observed a significant improvement in Apple Pay provisioning success rates over the last 30 minutes, and we are currently no longer seeing any new instances of failed requests. We will continue to closely monitor the stability of provisioning and provide another update in approximately 30 minutes.
- resolved Jun 29, 2026, 11:07 PM UTC
Marqeta engineers have successfully verified that Apple Pay provisioning is fully operational. Following a period of sustained stability, this incident is now resolved.
Minor June 29, 2026 Delay in Receiving Visa Clearing Files 5h 9m Payment Processing
Started Jun 29, 2026, 01:12 PM UTC· resolved Jun 29, 2026, 06:21 PM UTC
- investigating Jun 29, 2026, 01:12 PM UTC
On Monday, June 29, 2026, Marqeta engineers detected a delay in receiving Visa clearing files, starting at approximately 05:45 PT (12:45 UTC). Our team is engaging Visa to actively investigate the root cause and provide the files in a timely manner. A follow-up notification with more detail will be sent when we receive context from Visa.
- investigating Jun 29, 2026, 01:53 PM UTC
On Monday, June 29, 2026, Marqeta engineers detected a delay in receiving Visa clearing files, starting at approximately 05:45 PT (12:45 UTC). Visa has addressed an internal issue and has successfully sent the files. This will result in a ~3 hour delay for clearing processing and reporting. We will update this space again once the delay has been addressed, or upon any notable change in status.
- resolved Jun 29, 2026, 06:21 PM UTC
All delayed files have been processed.
Notice June 25, 2026 3DS Authentication Requests Degraded –
Started Jun 25, 2026, 03:30 PM UTC· resolved Jun 25, 2026, 03:30 PM UTC
- resolved Jun 25, 2026, 06:47 PM UTC
On June 25, 2026, Marqeta identified a degradation in 3DS challenge authentication success rates affecting merchants. Merchants experienced reduced success rates on 3DS challenge authentication requests starting from June 16th. Engineers have confirmed functionality is restored. Marqeta is working with our upstream vendor to obtain a full root cause analysis.
Critical June 22, 2026 Marqeta Dashboard Outage and Delayed Clearing 8h 24m Payment Processing, Reporting & Analytics
Started Jun 22, 2026, 12:32 AM UTC· resolved Jun 22, 2026, 08:57 AM UTC
- investigating Jun 22, 2026, 12:32 AM UTC
On Sunday, June 21, 2026, Marqeta engineers detected an issue affecting the Marqeta Dashboard web portal starting at approximately 17:24 PT (00:24 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes. We appreciate your patience as we work to resolve this as quickly as possible.
- investigating Jun 22, 2026, 12:57 AM UTC
On Sunday, June 21, 2026, Marqeta engineers detected an issue affecting the Marqeta Dashboard web portal starting at approximately 17:24 PT (00:24 UTC). There is also a one hour delay in clearing files that will affect file delivery timing. Our team is continuing to actively investigate the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes. We appreciate your patience as we work to resolve this as quickly as possible.
- investigating Jun 22, 2026, 01:16 AM UTC
On Sunday, June 21, 2026, Marqeta engineers detected an issue affecting the Marqeta Dashboard web portal and a clearing file delivery delay starting at approximately 17:24 PT (00:24 UTC). Marqeta Dashboard has recovered, and engineers are continuing to investigate the impact to clearing. A follow-up notification with more detail will be sent within 30 minutes. We appreciate your patience as we work to resolve this as quickly as possible.
- monitoring Jun 22, 2026, 01:42 AM UTC
On Sunday, June 21, 2026, Marqeta engineers detected an issue affecting the Marqeta Dashboard web portal and a clearing file delivery delay starting at approximately 17:24 PT (00:24 UTC). Marqeta Dashboard has recovered, and clearing file delivery is being monitored to ensure continuity has been restored. We will update this space again if there are any notable changes.
- monitoring Jun 22, 2026, 06:46 AM UTC
On Sunday, June 21, 2026, Marqeta engineers detected a renewed issue affecting foreign-currency transaction clearing on Mastercard and Visa starting at approximately 23:39 PT (06:39 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes. We appreciate your patience as we work to resolve this as quickly as possible.
- identified Jun 22, 2026, 07:17 AM UTC
On Sunday, June 21, 2026, Marqeta engineers detected a renewed issue affecting foreign-currency transaction clearing on Mastercard and Visa starting at approximately 23:39 PT (06:39 UTC). Our team is continuing to actively investigate the root cause and remediate the clearing file process. A follow-up notification with more detail will be sent within 30 minutes. We appreciate your patience as we work to resolve this as quickly as possible.
- identified Jun 22, 2026, 07:46 AM UTC
On Sunday, June 21, 2026, Marqeta engineers detected a renewed issue affecting foreign-currency transaction clearing on Mastercard and Visa starting at approximately 23:39 PT (06:39 UTC). Our team is continuing to remediate the clearing files. A follow-up notification will be sent when clearing has been remediated, or upon any notable change in condition.
- resolved Jun 22, 2026, 08:57 AM UTC
Engineers have remediated the delayed foreign-currency transaction clearing files. All affected services are now fully restored.
Minor June 16, 2026 API Response Degraded in Sandbox 18h 12m Core API, Sandbox
Started Jun 16, 2026, 05:54 PM UTC· resolved Jun 17, 2026, 12:07 PM UTC
- investigating Jun 16, 2026, 05:54 PM UTC
On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User/Business/Card API response in the sandbox and a intermittently in production starting at approximately 09:50 PT (17:07 UTC). Our team is aware of the root cause and is actively working to resolve the impact. A follow-up notification with more detail will be sent within 30 minutes.
- identified Jun 16, 2026, 06:25 PM UTC
On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User/Business/Card API response in the sandbox and a intermittently in production starting at approximately 09:50 PT (17:07 UTC). Our team is aware of the root cause and is continuing to actively work to resolve the impact. A follow-up notification with more detail will be sent within 30 minutes.
- identified Jun 16, 2026, 06:54 PM UTC
On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User, Business, and Card API responses in the sandbox and intermittently in production, starting at approximately 09:50 PT (17:07 UTC). Our engineering team has identified the root cause and initiated a hot-fix across all affected environments. We are actively monitoring the fix progress and will provide a further update once the fix is complete and service has been fully verified.
- monitoring Jun 16, 2026, 08:37 PM UTC
On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User, Business, and Card API responses in the sandbox and intermittently in production, starting at approximately 09:50 PT (17:07 UTC). Our engineering team successfully deployed a fix across all affected environments as of 13:09 PT (21:09 UTC). All impacted services have been restored and are currently under active monitoring to ensure full stability. We sincerely apologize for any disruption this caused and appreciate your patience.
- resolved Jun 17, 2026, 12:07 PM UTC
On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User, Business, and Card API responses in the sandbox and intermittently in production, starting at approximately 09:50 PT (17:07 UTC). Our engineering team identified the root cause, successfully deployed a fix across all affected environments, and completed a monitoring period to verify full stability. We sincerely appreciate your patience throughout this incident.
Minor June 15, 2026 Visa SMS File Delay 57m Reporting & Analytics
Started Jun 15, 2026, 03:23 PM UTC· resolved Jun 15, 2026, 04:21 PM UTC
- investigating Jun 15, 2026, 03:23 PM UTC
On Monday, June 15, 2026, Marqeta engineers detected an issue affecting Visa SMS file delivery starting at approximately 08:01 PT (15:01 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.
- identified Jun 15, 2026, 03:40 PM UTC
On Monday, June 15, 2026, Marqeta engineers detected an issue affecting Visa SMS file delivery starting at approximately 08:01 PT (15:01 UTC). Visa has begun sending the delayed files. Processing will begin as soon as the files are successfully transmitted. We will update this page once we have confirmed the files are processing.
- resolved Jun 15, 2026, 04:21 PM UTC
On Monday, June 15, 2026, Marqeta engineers detected an issue affecting Visa SMS file delivery starting at approximately 08:01 PT (15:01 UTC). Visa has sent the files, and the processing is underway as expected.
Minor June 13, 2026 Mastercard Tokenization Disruption 6h
Started Jun 13, 2026, 06:15 AM UTC· resolved Jun 13, 2026, 12:15 PM UTC
- resolved Jun 13, 2026, 10:44 AM UTC
At 2:15 AM PDT we identified a disruption in tokenization messages from Mastercard. As of 03:07 AM PDT service began to normalize, and we have since confirmed the receipt of healthy calls from Mastercard. We have engaged Mastercard to provide an explanation and analysis, and we will continue to monitor the connection to ensure stability.
Minor June 1, 2026 Intermittent Apple Pay Errors 6h 19m Digital Wallets & Tokenization
Started Jun 01, 2026, 07:30 PM UTC· resolved Jun 02, 2026, 01:49 AM UTC
- investigating Jun 01, 2026, 07:30 PM UTC
Marqeta engineers detected an intermittent issue affecting Apple Pay in-app card provisioning requests starting at approximately 11:42 PT. Our team is actively investigating the root cause and assessing the full scope of impact. We will update this page with more information in 30 minutes.
- investigating Jun 01, 2026, 08:00 PM UTC
We are continuing to investigate intermittent errors impacting Apple Pay in-app provisioning requests across multiple regions. The team has identified a possible issue with certificate chain verification related to expired certificates being sent from user devices. Our engineers are actively investigating this issue and have initiated contact with external partners for additional guidance. We will update this page with more information in 30 minutes.
- investigating Jun 01, 2026, 08:30 PM UTC
We are continuing to investigate intermittent errors impacting Apple Pay in-app provisioning requests across multiple regions. The team has identified a possible issue with certificate chain verification related to expired certificates being sent from user devices. Our engineers are actively investigating this issue and have initiated contact with external partners for additional guidance. We will update this page again in 30 minutes.
- identified Jun 01, 2026, 09:00 PM UTC
We are continuing to investigate intermittent errors impacting Apple Pay in-app provisioning requests across multiple regions. The team has identified a possible issue with certificate chain verification related to expired certificates being sent from user devices. Our engineers are still actively investigating this issue and are continuing to engage external partners for additional guidance. We will update this page again in 30 minutes.
- identified Jun 01, 2026, 09:30 PM UTC
We are continuing to investigate intermittent errors impacting Apple Pay in-app provisioning requests across multiple regions. The team has identified a possible issue with certificate chain verification related to expired certificates being sent from user devices. Our engineers are still actively investigating this issue and are continuing to engage external partners for additional context. The next update will take place once engineers have gathered this context and are able to determine next steps.
- resolved Jun 02, 2026, 01:49 AM UTC
Engineers have observed Apple Pay in-app provisioning errors are no longer occurring.
Notice May 20, 2026 Mastercard MDES Lifecycle Service Degradation –
Started May 20, 2026, 08:00 AM UTC· resolved May 20, 2026, 08:00 AM UTC
- resolved May 20, 2026, 05:14 PM UTC
Between 12:59 AM and 03:23 AM PDT, an external Mastercard incident caused intermittent errors for customers utilizing MDES token lifecycle actions. This resulted in temporary drops in token notifications and elevated 422 errors on the /v3/digitalwallettokentransitions endpoint due to upstream network issues. All services and webhook notifications have returned to baseline levels and are currently operating normally.
Notice May 15, 2026 Visa clearing delayed for some customers. 18h 33m Reporting & Analytics, Webhooks
Started May 15, 2026, 09:12 AM UTC· resolved May 16, 2026, 03:46 AM UTC
- investigating May 15, 2026, 09:12 AM UTC
We receive 6 large files from Visa each day containing clearing for Marqeta customers. The last clearing file from the 14th of May has not yet been received from Visa. Impacted customers will have a lower number than normal of clearing webhooks and VSS reports particular to this file are delayed. We have reached out to Visa to understand what has happened, and to ensure the file is sent. Once the file has been received by Marqeta, it will be immediately processed and we will update this incident.
- identified May 15, 2026, 05:16 PM UTC
Our technical teams have confirmed after engaging Visa that we have processed from our side all files sent so far from Visa. Marqeta is currently addressing a potential delay in the delivery of clearing files from the Visa network., While these files are now being ingested and prioritized through our systems to restore full data visibility, customers may experience temporary discrepancies in data reporting or reconciliation against VSS reports for the impacted date. We are closely monitoring the processing of files sent from Visa side to ensure all records are accurately reflected, We will provide a further update as soon as the processing is complete and data integrity is fully verified.
- identified May 15, 2026, 11:58 PM UTC
Our teams have been actively monitoring file receipt and processing throughout the day, and we have confirmed that overall clearing volume today exceeds our previous day's totals, with most recent file processed at 14:35 PDT, We are also working to formally reconcile received data against the Visa network summary to provide full confirmation that all expected clearing activity has been recovered, and will provide a further update once reconciliation is complete. We sincerely apologize for any disruption this delay may have caused.
- resolved May 16, 2026, 03:46 AM UTC
We have successfully processed the final batch of clearing files. Following a thorough reconciliation against the Visa network summary, we can confirm that all expected clearing data is aligned and validated.
Minor May 12, 2026 Elevated STIPs on the Pulse Network 19h 22m Payment Processing
Started May 12, 2026, 07:48 AM UTC· resolved May 13, 2026, 03:10 AM UTC
- identified May 12, 2026, 07:48 AM UTC
Marqeta Engineers have observed elevated STIPs on the Pulse network impacting some cardholders utilizing the Pulse network starting on 11th of May at 10:20 PM PDT. A dedicated response team has been assembled and has identified the technical issue as a processing failure within our systems when encountering a new data pattern originating from the Pulse network. To mitigate the impact and confirm the necessary fix, we have engaged the Pulse team for clarity on this new data behavior, and Pulse has raised an incident from their side to investigate. We will provide an update as soon as we have confirmation of the fix and an estimated time to resolution."
- identified May 12, 2026, 08:45 AM UTC
To keep our customers updated , we have initiated a joint T.S session with Pulse team, and we are working jointly to investigate the root cause and secure a path for remediation. We will provide an update as soon as we have a confirmed fix or an estimated time to resolution.
- identified May 12, 2026, 10:20 AM UTC
Our joint technical investigation with the Pulse team has successfully isolated the source of the anomalous data to a single acquiring partner. Pulse is actively working to engage the responsible acquirer to secure a path for remediation. Concurrently, Marqeta is escalating the issue with utmost priority. We will provide an update as soon as we have confirmation of the fix and an estimated time to resolution from Pulse.
- monitoring May 12, 2026, 04:23 PM UTC
Following up on our previous updates, Pulse has informed us that the responsible acquirer has implemented a change to resolve the root cause, and Marqeta has cross-verified that (STIP) levels returned to normal parameters as of 08:40 AM PT. Our engineering teams will continue to closely observe the stability of the Pulse network to ensure no further disruptions occur for your cardholders, and we will provide a final resolution summary once the monitoring period is successfully complete.
- resolved May 13, 2026, 03:10 AM UTC
Following a successful monitoring period, Marqeta systems have maintained stable processing since May 12, 08:40 AM PT with no further anomalies detected. We apologize for any impact this may have had on cardholders and appreciate your patience throughout the resolution process.