Marqeta Outage History

Started Oct 15, 2026, 08:51 AM UTC· resolved Oct 15, 2026, 04:58 PM UTC

1. resolved Oct 15, 2026, 05:55 PM UTC

   On Thursday, October 15, 2026, at 08:51 PT (15:51 UTC), Visa experienced a service disruption affecting transaction processing. Marqeta engineers detected downstream impact affecting Visa stand-in processing (STIP) on EU card programs. During this period, some transactions may have been approved or declined by network stand-in rather than Marqeta's real-time authorization engine. Marqeta engineers engaged Visa directly, and the impact ended at 09:58 PT (16:58 UTC) as transaction processing returned to normal operations.

Read the full incident report →

Started Oct 14, 2026, 09:20 AM UTC· resolved Oct 14, 2026, 10:24 AM UTC

1. investigating Oct 14, 2026, 09:20 AM UTC

   Marqeta engineers have identified an issue where 3DS authentication requests are missing the user token field across a subset of customer programs. While frictionless authentications are succeeding, authentications requiring a challenge may fail. We are actively investigating the root cause and will provide another update as soon as more information becomes available.

2. resolved Oct 14, 2026, 10:24 AM UTC

   Marqeta engineers identified the root cause as a recent change, which has since been reverted. All 3DS authentication flows are operating normally with no further impact.

Read the full incident report →

Started Oct 13, 2026, 09:01 AM UTC· resolved Oct 13, 2026, 10:19 AM UTC

1. investigating Oct 13, 2026, 09:01 AM UTC

   On Tuesday, October 13, 2026, at approximately 01:43 PT (08:43 UTC), Marqeta engineers detected an issue affecting outbound Visa API calls in the EU region. This affects: Visa Token Lifecycle API, Visa PAN Lifecycle API, Visa Card Art API, Visa Click to Pay API Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.

2. investigating Oct 13, 2026, 09:29 AM UTC

   On Tuesday, October 13, 2026, at approximately 01:43 PT (08:43 UTC), Marqeta engineers detected an issue affecting outbound Visa API calls in the EU region. This affects: Visa Token Lifecycle API, Visa PAN Lifecycle API, Visa Card Art API, Visa Click to Pay API Our team is engaging Visa to actively investigate the root cause and assess the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.

3. investigating Oct 13, 2026, 10:07 AM UTC

   On Tuesday, October 13, 2026, at approximately 01:43 PT (08:43 UTC), Marqeta engineers detected an issue affecting outbound Visa API calls in the EU region. This affects: Visa Token Lifecycle API, Visa PAN Lifecycle API, Visa Card Art API, Visa Click to Pay API Our team is continuing to engage Visa to actively investigate the root cause and assess the full scope of impact. We will update this space again upon any notable change in status.

4. resolved Oct 13, 2026, 10:19 AM UTC

   On Tuesday, October 13, 2026, at approximately 01:43 PT (08:43 UTC), Marqeta engineers detected an issue affecting outbound Visa API calls in the EU region. This affects: Visa Token Lifecycle API, Visa PAN Lifecycle API, Visa Card Art API, Visa Click to Pay API There is currently no longer any impact. Our team is continuing to engage Visa to investigate the root cause.

Read the full incident report →

Started Oct 11, 2026, 07:30 AM UTC· resolved Oct 11, 2026, 07:30 AM UTC

1. resolved Oct 11, 2026, 12:35 PM UTC

   On Sunday, October 11, 2026, at approximately 7:30 UTC, Marqeta engineers detected an issue affecting Mastercard card transaction processing. Mastercard processing was delayed between 2 - 4 hours. All processing has resumed.

Read the full incident report →

Started Oct 09, 2026, 10:43 PM UTC· resolved Oct 10, 2026, 12:49 AM UTC

1. investigating Oct 09, 2026, 10:43 PM UTC

   On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.

2. investigating Oct 09, 2026, 10:59 PM UTC

   On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in. We have also detected some impact to tokenization and digital wallet tokens. Our team is continuing to actively investigate the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.

3. investigating Oct 09, 2026, 11:16 PM UTC

   On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in, and impact to tokenization and digital wallet tokens, in us-east-1. Our team is engaging an upstream networking vendor and continuing to actively investigate the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.

4. identified Oct 09, 2026, 11:34 PM UTC

   On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in, and impact to tokenization and digital wallet tokens. An upstream networking vendor has confirmed an outage in us-east-1, confirmed the root cause, and have taken mitigating actions. We are continuing to investigate and implement our own mitigating actions to minimize impact. A follow-up notification with more detail will be sent within 30 minutes.

5. monitoring Oct 09, 2026, 11:48 PM UTC

   On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in, and impact to tokenization and digital wallet tokens. An upstream networking vendor has confirmed an outage in us-east-1, confirmed the root cause, and have taken mitigating actions. We are no longer seeing impact. We are continuing to monitor to ensure services remain stable. We will update this space again upon any notable change in status.

6. resolved Oct 10, 2026, 12:49 AM UTC

   The upstream cloud vendor has confirmed us-east-1 is restored, and Marqeta engineers have observed that services remain stable.

Read the full incident report →

Started Oct 08, 2026, 01:45 PM UTC· resolved Oct 08, 2026, 10:55 PM UTC

1. investigating Oct 08, 2026, 01:45 PM UTC

   On Thursday, October 8, 2026, at approximately 06:11 PT (13:11 UTC), Marqeta was notified of a timeout issue affecting card issuance and spend control API requests. There is no longer any impact at this time. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 60 minutes.

2. monitoring Oct 08, 2026, 02:25 PM UTC

   On Thursday, October 8, 2026, at approximately 06:11 PT (13:11 UTC), Marqeta detected a timeout issue affecting card issuance and spend control API requests. There is no longer any impact at this time. Engineers are engaging an upstream vendor to provide further analysis and identify the root cause. We will update this page again upon any change in status.

3. resolved Oct 08, 2026, 10:55 PM UTC

   There has been no further impact observed.

Read the full incident report →

Started Oct 07, 2026, 02:08 PM UTC· resolved Oct 07, 2026, 05:54 PM UTC

1. investigating Oct 07, 2026, 02:08 PM UTC

   On Wednesday, October 7, 2026, at approximately 06:56 PT (13:56 UTC), Marqeta was notified of an issue affecting transaction dispute management in the Marqeta Dashboard. Users may be unable to load the dispute detail page in MQD, the page gets stuck on 'Loading...' indefinitely when opening dispute links from the Transaction disputes or User disputes panels. Our team is actively investigating the root cause. A follow-up notification with more detail will be sent within 30 minutes.

2. monitoring Oct 07, 2026, 02:33 PM UTC

   On Wednesday, October 7, 2026, at approximately 06:56 PT (13:56 UTC), Marqeta was notified of an issue affecting transaction dispute management in the Marqeta Dashboard. Engineers have reported that functionality should be restored for all customers. We will continue to monitor to ensure there are no lingering effects.

3. resolved Oct 07, 2026, 05:54 PM UTC

   Dashboard functionality is restored.

Read the full incident report →

Started Sep 27, 2026, 01:43 AM UTC· resolved Sep 28, 2026, 02:47 PM UTC

1. investigating Sep 27, 2026, 01:43 AM UTC

   As of 17:31 PT, Marqeta engineers detected an issue causing STIPs and transaction declines. There is no longer any active impact. Marqeta engineers have engaged an upstream infrastructure vendor to investigate. We will update this page again upon any substantial change in status.

2. monitoring Sep 27, 2026, 02:09 AM UTC

   As of 17:31 PT, Marqeta engineers detected an issue causing STIPs and transaction declines. There is no longer any active impact. Marqeta engineers have engaged an upstream infrastructure vendor to investigate. We will continue to press the vendor for their investigation and will continue monitoring throughout the weekend.

3. resolved Sep 28, 2026, 02:47 PM UTC

   On Saturday, September 26, 2026. Marqeta detected an issue affecting stand-in transaction processing (STIPs) and transaction declines with impact start time at approximately 5:31 PM PT. We immediately engaged our upstream infrastructure provider, who identified the root cause and applied a fix, restoring full connectivity by approximately 6:00 PM PT that same evening. Marqeta engineers continued monitoring systems closely throughout the weekend to confirm stability, and we observed normal transaction processing with no recurrence of the issue. This incident is now resolved. We appreciate your patience throughout this incident.

Read the full incident report →

Started Sep 25, 2026, 06:37 PM UTC· resolved Sep 25, 2026, 08:55 PM UTC

1. investigating Sep 25, 2026, 06:37 PM UTC

   On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.

2. investigating Sep 25, 2026, 07:07 PM UTC

   On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa and Pulse. There is no ongoing impact at this time, however our team is actively investigating the root cause and assessing the full scope of the impact. We will update this page again upon any substantial change in status.

3. resolved Sep 25, 2026, 08:55 PM UTC

   On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa and Pulse. There is no impact at this time. Engineers have put mitigations into place and will continue to monitor over the weekend.

Read the full incident report →

Started Sep 24, 2026, 08:56 PM UTC· resolved Sep 26, 2026, 01:28 AM UTC

1. investigating Sep 24, 2026, 08:56 PM UTC

   On Thursday, September 24, 2026, at approximately 13:07 PT (20:07 UTC), Marqeta was notified of an issue causing some transactions approved or declined by network stand-in. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes. We appreciate your patience as we work to resolve this as quickly as possible.

2. investigating Sep 24, 2026, 09:26 PM UTC

   The issue affecting card transactions routed to Mastercard network stand-in processing remains ongoing. This may cause some transactions to be approved or declined by network stand-in. Currently Marqeta engineers are engaging Mastercard directly and investigating the elevated stand-in processing rate. We will update you again in 30 minutes.

3. investigating Sep 24, 2026, 09:55 PM UTC

   The issue affecting card transactions routed to Mastercard network stand-in processing remains ongoing. This may cause some transactions to be approved or declined by network stand-in. Currently Marqeta engineers are continuing to engage Mastercard directly to investigate the elevated stand-in processing rate. We will update you again in 30 minutes.

4. investigating Sep 24, 2026, 10:23 PM UTC

   The issue affecting card transactions routed to Mastercard network stand-in processing remains ongoing. This may cause some transactions to be approved or declined by network stand-in. Currently Marqeta engineers are continuing to engage Mastercard directly to investigate the elevated stand-in processing rate. We will update you again in 30 minutes.

5. investigating Sep 24, 2026, 11:12 PM UTC

   The investigation into card transactions routed to Mastercard network stand-in processing is ongoing. This may have cause some transactions to be approved or declined by network stand-in. There is currently no impact, however Marqeta engineers are continuing to engage Mastercard directly to investigate. We will update this space again upon any substantial change in status.

6. monitoring Sep 25, 2026, 01:18 AM UTC

   Transaction volumes have returned to normal levels, and there is currently no customer impact. Mastercard has confirmed a network-side anomaly and their teams are actively investigating the root cause. Marqeta engineers continue to monitor systems closely while awaiting Mastercard's final technical findings before fully resolving the incident.

7. resolved Sep 26, 2026, 01:28 AM UTC

   On Thursday, September 24, 2026, at approximately 13:07 PT (20:07 UTC) Marqeta identified an issue affecting card transactions processed through Mastercard, in which a number of transactions across several Mastercard programs were declined or handled through the network's stand-in processing. Transaction volumes and processing patterns have returned to normal baseline levels, and we conducted a monitoring period to confirm long term stability. Mastercard has acknowledged the anomaly on their network and is continuing to investigate the underlying root cause; Marqeta will incorporate any further findings once Mastercard's analysis is complete. We appreciate your patience throughout this incident.

Read the full incident report →

Started Sep 21, 2026, 12:57 PM UTC· resolved Sep 22, 2026, 09:25 PM UTC

1. investigating Sep 21, 2026, 12:57 PM UTC

   On Monday, September 21, 2026, at approximately 03:56 PT (10:56 UTC), Marqeta was notified of an issue affecting duplicate clearing transaction processing and settlement reconciliation on Visa. This may cause delays in clearing and settlement posting and transaction reconciliation for impacted programs. Currently Marqeta engineers are remediating the 11,000 duplicate Visa clearings held in transaction management. We will update you again in 60 minutes.

2. investigating Sep 21, 2026, 02:45 PM UTC

   On Monday, September 21, 2026, at approximately 03:56 PT (10:56 UTC), Marqeta was notified of an issue affecting duplicate clearing transaction processing and settlement reconciliation on Visa. This may cause delays in clearing and settlement posting and transaction reconciliation for impacted programs from transactions on September 18th. Currently Marqeta engineers are remediating the 11,000 duplicate Visa clearings held in transaction management. We will update you again in 60 minutes.

3. investigating Sep 21, 2026, 04:01 PM UTC

   On Monday, September 21, 2026, at approximately 03:56 PT (10:56 UTC), Marqeta was notified of an issue affecting duplicate clearing transaction processing and settlement reconciliation on Visa. This may cause delays in clearing and settlement posting and transaction reconciliation for impacted programs from transactions on September 18th. Currently Marqeta engineers are continuing to remediate the 11,000 duplicate Visa clearings held in transaction management. We will update this page again upon any substantial change in the status of the incident.

4. monitoring Sep 21, 2026, 11:34 PM UTC

   Marqeta engineers, in coordination with Visa, have identified and verified the resolution steps for the duplicate clearing transaction issue affecting September 18th transactions. Engineering teams are currently finalizing the remaining transaction exception processing. We anticipate transaction postings and settlement reconciliations will be fully remediated for all impacted programs by tomorrow. We will provide a final update once full resolution is confirmed.

5. resolved Sep 22, 2026, 09:25 PM UTC

   Marqeta engineers, in coordination with Visa, have completed remediation of the duplicate clearing transaction issue affecting September 18th transactions. All impacted transaction exceptions have been processed, with the final set of transactions confirmed posted at approximately 02:20 PT this morning. Settlement reconciliation has been completed for all affected programs. Following a monitoring period to confirm the stability of the resolution, we can confirm this issue is now fully resolved and no further customer action is required. We appreciate your patience throughout this process.

Read the full incident report →

Started Sep 16, 2026, 04:06 PM UTC· resolved Sep 16, 2026, 04:43 PM UTC

1. investigating Sep 16, 2026, 04:06 PM UTC

   On Wednesday, September 16, 2026, at approximately 08:55 PT (15:55 UTC), Marqeta engineers detected an issue affecting Google Pay token provisioning for Mastercard and Visa cards. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.

2. identified Sep 16, 2026, 04:11 PM UTC

   On Wednesday, September 16, 2026, at approximately 08:55 PT (15:55 UTC), Marqeta engineers detected an issue affecting Google Pay token provisioning for Mastercard and Visa cards. Google has acknowledged an outage in their API and we are tracking its progress. We will update this page again upon any notable change.

3. resolved Sep 16, 2026, 04:43 PM UTC

   Google has confirmed their outage is resolved, and Marqeta engineers have observed Google Pay token provisioning has returned to normal operation.

Read the full incident report →

Started Sep 16, 2026, 11:08 AM UTC· resolved Sep 16, 2026, 09:50 PM UTC

1. identified Sep 16, 2026, 11:08 AM UTC

   SalesForce is experiencing an outage that affects ability to raise ticket via our Support Portal and introduce delay in response from our Support Team. If you have any time sensitive request that require attention, please raise it to [email protected], or escalate via your Account Manager. For any incidents, please use [email protected].

2. monitoring Sep 16, 2026, 04:56 PM UTC

   We can use Salesforce properly now, though Salesforce themselves say their are still issues.

3. resolved Sep 16, 2026, 09:50 PM UTC

   Support systems are restored.

Read the full incident report →

Started Sep 15, 2026, 06:06 PM UTC· resolved Sep 17, 2026, 02:18 AM UTC

1. investigating Sep 15, 2026, 06:06 PM UTC

   We are currently investigating an Intermittent service disruption affecting the Visa "Click to Pay" service, which began at 10:07 AM PST. Our engineering team is actively collaborating with Visa to identify the root cause and restore full functionality as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available from Visa's side.

2. identified Sep 15, 2026, 07:43 PM UTC

   We are actively in engagement with Visa to resolve the intermittent service disruptions affecting Visa's "Click to Pay" API endpoints via high priority case . Visa confirmed that this is due to an ongoing issue on their side. We are monitoring the service closely and will provide further updates as more information becomes available from Visa's side.

3. monitoring Sep 16, 2026, 12:41 AM UTC

   We are continuing to monitor the intermittent service disruption affecting the Visa "Click to Pay" service, which began at approximately 10:07 AM PDT on September 15, 2026. Our engineering team has not observed any further disruption since 2:46 PM PT. We will continue to monitor for long-term stability and will follow up with our partner for a root cause on the underlying connectivity issue on their side.

4. resolved Sep 17, 2026, 02:18 AM UTC

   Following an extended monitoring period, our engineering team has confirmed continued long-term stability of the Visa "Click to Pay" service with no further abnormalities detected since the last observed disruption at 2:46 PM PT on September 15, 2026. The investigation lead an issue on Visa's side in load-handling limitation causing overloading. We will continue to work with Visa on a full root cause analysis and will share further findings as they become available. We thank our customers for their patience throughout this incident.

Read the full incident report →

Started Sep 12, 2026, 09:12 PM UTC· resolved Sep 14, 2026, 09:25 PM UTC

1. investigating Sep 12, 2026, 09:12 PM UTC

   On Saturday, September 12, 2026, at approximately 13:58 PT (20:58 UTC), Marqeta engineers detected an issue affecting Pulse network transactions processed by stand-in. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification will be sent once more detail becomes available. We appreciate your patience as we work to resolve this as quickly as possible.

2. monitoring Sep 12, 2026, 09:40 PM UTC

   On Saturday, September 12, 2026, at approximately 13:53 PT (20:53 UTC), Marqeta engineers detected an issue on Pulse's network causing transactions to be processed by stand-in in one region. The impact was about 10 minutes long and is no longer occurring. Our teams have reached out to Pulse to provide their analysis of the occurrence, we will provide an update if we detect any substantial changes.

3. resolved Sep 14, 2026, 09:25 PM UTC

   There have been no new occurrences of STIPs on the Pulse network.

Read the full incident report →

Started Sep 03, 2026, 02:33 PM UTC· resolved Sep 03, 2026, 09:57 PM UTC

1. investigating Sep 03, 2026, 02:33 PM UTC

   On Thursday, Sept 3, 2026, Marqeta identified an issue causing service degradation affecting MasterCard integration services, which may result in increased latency or timeout errors for token lifecycle management requests and Click To Pay enrolment. Impact began at approximately 06:27 PDT, and our engineering team is actively monitoring the situation while raising an incident directly with MasterCard to identify and resolve the underlying infrastructure issues impacting these endpoints. We are prioritizing this investigation to restore full service performance and will provide further updates as more information becomes available.

2. identified Sep 03, 2026, 03:11 PM UTC

   Our engineering team is actively monitoring the situation and coordinating directly with Mastercard, who has acknowledged a service disruption from their side which is causing intermittent degradation and increased latency for token lifecycle management and Click to Pay enrolment requests and is working toward a resolution. We will provide further updates as more information becomes available from our partner side.

3. identified Sep 03, 2026, 05:33 PM UTC

   Marqeta is actively investigating the service disruption impacting MasterCard integration services that began at approximately 06:30 PT on September 3, 2026, which is causing increased latency and timeout errors for token lifecycle management, Click to Pay enrolment, and API-based disputes, claims submissions and Card activation. Our engineering team is actively monitoring the situation and coordinating directly with MasterCard, who has acknowledged a platform-wide issue and giving the utmost priority to resolve the underlying infrastructure problems. We will provide further updates as more information becomes available from our partner.

4. identified Sep 03, 2026, 06:13 PM UTC

   Marqeta is actively investigating the service disruption impacting MasterCard integration services that began at approximately 06:30 PT on September 3, 2026, which is causing increased latency and timeout errors for token lifecycle management, Click to Pay enrolment, and API-based disputes, claims submissions and Card activation. Our engineering team is continuing to actively monitor the situation and coordinating directly with MasterCard, who has acknowledged a platform-wide issue and giving the utmost priority to resolve the underlying infrastructure problems. We will provide further updates as more information becomes available from our partner.

5. identified Sep 03, 2026, 06:22 PM UTC

   We are continuing to work closely with MasterCard to resolve a service disruption impacting several integration services, which began around 06:30 PDT on September 3, 2026. This issue is resulting in latency and timeout errors for Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. Our engineering team remains in constant coordination with MasterCard’s incident response team, who have acknowledged the platform-wide infrastructure issue and are prioritizing its resolution. We are closely monitoring the situation to ensure full service restoration and will share additional updates as soon as more information is available from our partner.

6. identified Sep 03, 2026, 06:53 PM UTC

   Our Monitoring into the service disruption impacting MasterCard integration services continues. We are working in close collaboration with MasterCard’s incident response teams, who have confirmed that an active war room is ongoing to address the platform-wide infrastructure issues from their side affecting Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. We are monitoring all system health metrics closely and remain committed to restoring full service performance as quickly as possible. We will continue to provide regular updates as we receive more information from our partner.

7. identified Sep 03, 2026, 07:41 PM UTC

   We continue to work in close collaboration with Mastercard’s incident response teams, who have confirmed that dedicated technical teams are actively working to address the platform-wide infrastructure issues on their side affecting Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. We are closely tracking all system health metrics and will provide further updates as soon as additional information becomes available from our partner.

8. monitoring Sep 03, 2026, 08:15 PM UTC

   Marqeta engineers are observing consistent improvements across all impacted Mastercard integration services, with error rates and latency returning toward normal levels. Our engineering team continues to closely monitor system health and performance metrics in coordination with Mastercard to ensure sustained stability before fully resolving the incident. Additional updates will be provided as soon as new information is available.

9. resolved Sep 03, 2026, 09:57 PM UTC

   MasterCard has identified the root cause of the issue and stabilized their systems. Performance across all impacted endpoints—including Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and Card Activations—has fully recovered, and Marqeta customers should no longer be experiencing any impact.

Read the full incident report →

Started Aug 28, 2026, 06:51 AM UTC· resolved Aug 28, 2026, 08:07 AM UTC

1. investigating Aug 28, 2026, 06:51 AM UTC

   As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays or duplicates in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers are engaging Visa to resolve the clearing file processing issue. We apologize for any disruption this may cause and will provide further updates as more information becomes available.

2. identified Aug 28, 2026, 07:15 AM UTC

   As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers have rolled back the upgrade, and are engaging Visa to re-send the clearing file to resolve the processing issue. We apologize for any disruption this may cause and will provide further updates as more information becomes available.

3. identified Aug 28, 2026, 07:42 AM UTC

   As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers have rolled back the upgrade, and are engaging Visa to re-send the clearing files to resolve the processing issue. We apologize for any disruption this may cause and will provide further updates in 60 minutes or upon any change in status.

4. resolved Aug 28, 2026, 08:07 AM UTC

   As of 00:52 PT (07:52 UTC), Marqeta engineers have resolved the issue affecting Visa clearing file processing following a recent infrastructure upgrade. The impact is a 4-6h delay to clearing and settlement file processing and reconciliation for affected programs. We will continue to monitor the delivery of the delayed files. The incident is now stable. We appreciate your patience as we worked to resolve this incident.

Read the full incident report →

Started Aug 26, 2026, 05:53 PM UTC· resolved Aug 26, 2026, 06:48 PM UTC

1. investigating Aug 26, 2026, 05:53 PM UTC

   On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in rather than Marqeta's real-time authorization, across all card networks. Our team is actively investigating the root cause and assessing the full scope of impact.

2. investigating Aug 26, 2026, 06:08 PM UTC

   On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in across Visa. Our team is engaging our emergency contacts at Visa to actively investigate the root cause, and we are continuing to assess the full scope of impact.

3. resolved Aug 26, 2026, 06:48 PM UTC

   On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in across Visa. Marqeta raised a high priority incident with Visa to provide the root cause of the suspected external connectivity issue. We have conducted a monitoring period to confirm stability, and no further abnormality was observed.

Read the full incident report →

Started Aug 20, 2026, 10:53 PM UTC· resolved Aug 21, 2026, 03:05 PM UTC

1. identified Aug 20, 2026, 10:53 PM UTC

   On August 20, 2026, Marqeta engineers identified an issue affecting available credit balances on some of customer accounts. Our engineering team has successfully isolated the source of this discrepancy and is currently working to finalize a corrective fix. We apologize for any disruption this may cause and will provide further updates as more information becomes available

2. identified Aug 20, 2026, 11:10 PM UTC

   Our engineering team has successfully deployed an emergency fix to address the discrepancy affecting available credit balances on select customer accounts. We are now working on remediation plan to restore accurate balance reporting.

3. identified Aug 21, 2026, 02:41 AM UTC

   The remediation plan is currently in progress and will be followed by post-remediation data integrity verifications to ensure all account balances are accurate and fully restored. Thank you for your patience throughout this incident, and further updates will be provided as our remediation activities conclude.

4. resolved Aug 21, 2026, 03:05 PM UTC

   On August 20, 2026, Marqeta identified an issue affecting available credit and account balance calculations on a subset of accounts. Our engineering team has since isolated the cause, validated a corrective fix, and completed a structured remediation to restore accurate balances across all impacted accounts On August 20, 2026 at approximately 23:45 PST. We have also completed a period of extended monitoring to confirm long-term stability and accurate balance reporting going forward.We appreciate your patience as we worked to resolve this incident.

Read the full incident report →

Started Aug 18, 2026, 07:51 PM UTC· resolved Aug 18, 2026, 09:46 PM UTC

1. identified Aug 18, 2026, 07:51 PM UTC

   On Tuesday, August 18, 2026, Marqeta engineers detected an intermittent issue affected Stand-In Processing (STIP) across card Master card network due to latency in receiving standing advices from our payment network partner. Our team is actively engaged with the partner to identify the root cause and restore normal processing times as quickly as possible. We apologize for any disruption this may cause and will provide further updates as more information becomes available.

2. monitoring Aug 18, 2026, 08:25 PM UTC

   Marqeta received a confirmation from our network partner that a networking issue in their data center that was causing delayed delivery of standing advice is resolved at 12:38 PST. We are continuing to monitor closely for any abnormality and will provide a resolving update once long term stability has been confirmed.

3. resolved Aug 18, 2026, 09:46 PM UTC

   Marqeta and our network partner confirmed the underlying networking issue causing delayed delivery of standing advice was fixed as of 12:38 PST, and no further abnormalities have been observed during the monitoring period. All Mastercard transaction authorization processing has returned to normal operation. Thank you for your patience throughout this incident.

Read the full incident report →

Started Aug 17, 2026, 03:20 PM UTC· resolved Aug 17, 2026, 05:51 PM UTC

1. identified Aug 17, 2026, 03:20 PM UTC

   On Monday, August 17, 2026, Marqeta engineers detected a brief issue affected Stand-In Processing (STIP) across card networks, due to emergency maintenance on an AWS direct connect link started at 07:28 PST, Our engineering teams worked on rerouting traffic away from the affected data center to mitigate further impact while the AWS maintenance is underway. We will continue to provide updates as we confirm full resolution and restoration of the full service.

2. monitoring Aug 17, 2026, 03:43 PM UTC

   Marqeta engineers have received a confirmation that the AWS emergency maintenance has concluded t 08:32 PST. We are currently monitoring our systems to ensure stability across all card networks. As a precautionary measure, we are maintaining our current traffic routing until we confirm full system performance. We will provide another update once we finalize our monitoring.

3. resolved Aug 17, 2026, 05:51 PM UTC

   Marqeta engineers have confirmed that the AWS emergency maintenance has fully concluded, and we have restored standard traffic routing across all card networks. Our monitoring shows stable, normal transaction processing with no further abnormalities detected. Thank you for your patience throughout this incident.

Read the full incident report →

Started Aug 10, 2026, 08:59 PM UTC· resolved Aug 10, 2026, 11:09 PM UTC

1. monitoring Aug 10, 2026, 08:59 PM UTC

   On Monday, August 10, 2026, Marqeta engineers observed an issue affecting Visa transactions processed via network stand-in, which occurred between 15:34 PT (18:34 EST / 22:34 UTC) and 13:45 PT (16:45 EST / 20:45 UTC). The customer impact has stopped, and our team is continuing to monitor system performance to ensure ongoing stability.

2. resolved Aug 10, 2026, 11:09 PM UTC

   Following a period of continued monitoring with no further impact observed, the issue affecting Visa transactions processed via network stand-in between 15:34 PT (18:34 EST / 22:34 UTC) and 13:45 PT (16:45 EST / 20:45 UTC) is resolved.

Read the full incident report →

Started Jul 31, 2026, 05:19 PM UTC· resolved Jul 31, 2026, 06:38 PM UTC

1. investigating Jul 31, 2026, 05:19 PM UTC

   Marqeta engineering team is investigating a service disruption affecting the Marqeta Dashboard and Diva. Our teams are actively working to mitigate the issue and restore full service.A follow-up notification with more detail will be sent within 30 minutes.

2. investigating Jul 31, 2026, 05:47 PM UTC

   Marqeta engineering is actively investigating a service disruption affecting database connectivity across multiple services, including the Marqeta Dashboard, Diva, and 3DS. Our teams are currently investigating underlying infrastructure and network-level issues. We have escalated the matter to service provider and are coordinating across engineering teams to restore service. Further updates will be provided as our investigation progresses.

3. identified Jul 31, 2026, 06:04 PM UTC

   Our engineering team has identified the root cause of the service disruption affecting the Marqeta Dashboard, Diva, and 3DS. The issue originated from an infrastructure configuration that inadvertently restricted network connectivity for our production database environment. We are currently implementing a fix to restore the service . We apologize for the impact this has caused and will provide further updates as our restoration efforts conclude.

4. resolved Jul 31, 2026, 06:38 PM UTC

   Marqeta engineering teams have resolved the service disruption affecting the Marqeta Dashboard, Diva, and 3DS at 11:00 PDT. The root cause was an infrastructure configuration change that inadvertently restricted network connectivity for our production database environment, which has since been remediated. We have concluded performance monitoring to ensure long-term stability, and all services are now operational. We appreciate your patience as we worked to resolve this incident.

Read the full incident report →

Started Jul 29, 2026, 12:26 PM UTC· resolved Jul 29, 2026, 02:24 PM UTC

1. investigating Jul 29, 2026, 12:26 PM UTC

   We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team is actively checking for the root cause and working toward a resolution. We will post another update as soon as we have more information.

2. investigating Jul 29, 2026, 01:03 PM UTC

   We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team has escalated with Mastercard and are actively checking for the root cause and working toward a resolution. We will post another update as soon as we have more information.

3. investigating Jul 29, 2026, 01:37 PM UTC

   We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team has escalated with Mastercard, and they have confirmed an issue on their side that they are actively investigating. We will post another update as soon as we have more information.

4. resolved Jul 29, 2026, 02:24 PM UTC

   Marqeta engineers have confirmed digital wallet token operations have returned to normal. We will continue to engage with Mastercard to provide an RCA.

Read the full incident report →

Started Jul 25, 2026, 05:04 PM UTC· resolved Jul 25, 2026, 07:12 PM UTC

1. identified Jul 25, 2026, 05:04 PM UTC

   Marqeta engineers are currently addressing an issue impacting the delivery of Visa clearing files for July 25th. We have begun receiving some Visa clearing files over the last hour; however, we are still waiting on remaining clearing files, including the VSS summary information compared to typical daily volumes. Our engineering team is actively working with Visa to resolve the delay and process the remaining files as quickly as possible. We will provide another update as soon as more information becomes available.

2. resolved Jul 25, 2026, 07:12 PM UTC

   Marqeta engineers have confirmed that all outstanding Visa SMS settlement and clearing files were successfully received as of 18:03 UTC/11:03 AM PDT. Thank you for your patience.

Read the full incident report →