MailChannels had 15 outages in the last 2 years totaling 40h 32m of downtime — averaging 0.6 incidents per month.
There were 15 MailChannels outages since June 3, 2024 totaling 40h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue with log search. The logs are backed up in our queue. There are no issues with email delivery.
We have resolved the issue.
We're aware of an incident that is causing some webhooks for Email API events to be delayed. We are investigating.
During a database migration operation, a database became overloaded, resulting in the loss of Email API events. Between 22:00 and 22:45 PST, webhooks for Email API events were not sent. The issue has been corrected, and we are monitoring the affected systems.
This incident has been resolved.
We have identified an issue with delays in email delivery. The emails are in our queues and not lost. We have fixed the issue. There is still some backed up email that we are delivering as quickly as possible.
"mailchannels.com" website is down at the moment. We are working with our service provider to fix the issue. There is no impact on any of the consoles or email delivery.
This incident has been resolved.
We are aware of the AWS outage in us-east-1. Mailchannels services are not operating in this region. Our services are unaffected and are fully operational.
We are currently experiencing degraded performance in our Mailchannels Cloud SMTP service. There is a delay in delivering emails to the destination. We have emails sitting in our queue waiting for delivery. We are continuing to monitor and will post an update when the backed up emails are delivered.
We are continuing to deliver the backed up mails in our queue. We are continuing to monitor and will post an update when the backed up emails are delivered.
The backed up emails have been delivered. Please reach out to [email protected] if you have questions.
We are currently investigating higher than normal connection latency that might have an impact on outbound email delivery services.
This incident has been resolved.
We are currently investigating higher than normal connection latency that might have an impact on email delivery services.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
A significant portion of the outbound email was temporarily blocked between 14:10 UTC and 14:25 UTC. The filter has been fixed, and we are processing normally now. This was caused by the introduction of a bad rule, which was quickly detected and reverted.
We have been alerted to slow SMTP transactions on the Inbound Filtering system. We are working to identify the source of the problem.
We have identified a potential cause of the delay as an overloaded database node. We are rebalancing connections to the database, and adding more nodes.
New database nodes are online, and connections are balanced. SMTP transaction duration is dropping. We are continuing to monitor the issue.
This incident has been resolved.
We are currently investigating higher-than-normal connection latency that might have an impact on outbound email delivery service.
We are continuing to investigate the issue.
We have implemented a fix and continuing to monitor.
This incident has been resolved.
We are currently investigating issues sending emails to the mailchannels.com domain.
This incident has been resolved.
We are seeing delayed processing of both inbound and outbound transactions. We have identified the cause, and are currently working on a fix.
A fix has been implemented. We are monitoring for any further issues.
This incident has been resolved.
We have identified delay in outbound email delivery. We are working on fixing it.
We are continuing to work on the issue. We are clearing out backed-up emails in our queues.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. The queue has been cleared. If you are facing any issues, please reach out to Support.
We are experiencing temporary issues delivering to Microsoft destinations such as hotmail.com/outlook.com/msn.com/live.com etc. We are in touch with Microsoft to resolve the problem as quickly as possible. The messages are being temporary failed by Microsoft. At the moment, we advise the customers to either wait until we resolve the issue or find alternative delivery options for that traffic while we work with our contacts at Microsoft to get it resolved.
Emails to Microsoft destinations are now back to normal. Please contact Support if you are still seeing any issues delivering email.