MailChannels experienced a minor incident on November 12, 2024 affecting SMTP Service and SMTP Service, lasting 6h 17m. The incident has been resolved; the full update timeline is below.
Affected components
SMTP ServiceSMTP Service
Update timeline
- identified Nov 12, 2024, 03:44 PM UTC
We are seeing delayed processing of both inbound and outbound transactions. We have identified the cause, and are currently working on a fix.
- monitoring Nov 12, 2024, 04:18 PM UTC
A fix has been implemented. We are monitoring for any further issues.
- resolved Nov 12, 2024, 10:01 PM UTC
This incident has been resolved.