MailChannels experienced a minor incident on February 20, 2026 affecting Email API, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Email API
Update timeline
- investigating Feb 20, 2026, 06:51 AM UTC
We're aware of an incident that is causing some webhooks for Email API events to be delayed. We are investigating.
- monitoring Feb 20, 2026, 07:30 AM UTC
During a database migration operation, a database became overloaded, resulting in the loss of Email API events. Between 22:00 and 22:45 PST, webhooks for Email API events were not sent. The issue has been corrected, and we are monitoring the affected systems.
- resolved Feb 20, 2026, 08:00 AM UTC
This incident has been resolved.