MailChannels experienced a minor incident on September 9, 2025 affecting SMTP Service, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
SMTP Service
Update timeline
- investigating Sep 09, 2025, 05:04 PM UTC
We are currently investigating higher than normal connection latency that might have an impact on email delivery services.
- monitoring Sep 09, 2025, 05:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 09, 2025, 05:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 09, 2025, 06:17 PM UTC
This incident has been resolved.